Photoshop: Wacom Cintiq Pen Not Opening Layer Folders

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  • Updated 2 months ago
  • (Edited)
First noticed in 21.1.2 but maybe it was happening before as well, not entirely sure.

I use a Wacom Mobilestudio Pro 16 for illustration and design. While working today I realized that I could no longer open or expand 'layer folders' while using only the pen, it would just click and do nothing or bring up the 'layer styles' window. This occurred even with every other layer and pen function being normal. I always have a regular mouse connected and switching to that would work just fine, but not with the pen, on different documents.

Very tiny random and iffy, but wanted to post something for it to be addressed.
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Rachael B

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Posted 3 months ago

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Sumo

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I am having the same issue with the newest update yesterday and on my Huion tablet. I am heavily relying on layer folders, so this is quite annoying. Please fix this!
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Sam G

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I believe I recently had the same issue you are describing with my Wacom Cintiq Pro 13 on Windows 10. When I would try to collapse or expand a folder in the layers panel in Photoshop (PS), nothing would happen other than multiple layer buttons flashing. The issue did not occur with a mouse.

I was able to solve the problem by turning off Windows Ink for PS and pasting a “PSUserConfig.txt” file into the PS preferences folder. Since this fixed my issue, I am guessing the PS folder issue was caused by an OS update to Windows Ink as I did not notice this issue before.

If you need instructions, see below:


TO FIX FOLDER EXPANSION

-Go to the “Wacom Tablet Preferences”, select your pen, and select the “Calibrate” tab

 -Uncheck “Use Windows Ink” (Will disable pen pressure, which is fixed in the next step)

 

TO FIX PEN PRESSURE

-Create a blank text file on your desktop and name it:

 PSUserConfig.txt

 

-Paste the following into the text file and save:


# Use WinTab in PS CC for Wacom Tablet not INK

UseSystemStylus 0

# Transform CC 2020 scale mode unconstrained

TransformProportionalScale 0

 

-Go to File Explorer and follow the address below to find the PS Folder:

 C:\Users\YourUserName\AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings

 

-Paste the “PSUserConfig.txt” file into the “Adobe Photoshop 2020 Settings” folder

-Restart Photoshop

 

As other users have suggested in the past, I typically use these settings with a drawing tablet and PS. However, new PS versions use different folders which require new “PSUserConfig.txt” files. I am not sure if I forgot to turn off Windows Ink or if it was turned back on by an update. Hope this helps.
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downeyjr

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I've been experiencing this issue as well with the latest PS update. Grouped folders do not reliably open while using wacom devices. Takes a number of clicks to open folders - where PS then lags to  open selected folder, sometimes shuffling around my layer order (likely in delayed response to the multiple clicks). I've tested this with both a Cintiq & a wacom tablet and its yielded the same result. This problem does NOT occur with a regular mouse or with Cintiq/Wacom pen with windows ink turned off.

Turning off windows ink within the wacom settings and changing out the PSUserConfig remedies the issue 100%. SO AGAIN.. after reinstalling software, drivers etc... this seems to be yet ANOTHER issue between PS & windows ink.

It's 2020... why is this even a thing? Adobe seriously needs to do better.
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Rachael B

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Thank you for sharing, I haven't had time to try those suggested fixes just yet but I will be seeing how that goes very soon and will post my results!
(Edited)
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Rachael B

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Quick update just to say that creating and adding that txt file did solve the issue :)

Other things kept delaying me from having time to focus on doing all the steps, but looks good so far, much appreciation for the help with this!