ELEMENTS: getting bogus malware warnings when accessing help site

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  • Updated 4 years ago
  • (Edited)
why is it that every time I attempt to use the help menus for photoshp elements 11 I get slammed with a Trojan virus or malware or any other type of malicious attack on my system, further forcing my antivirus software to block me even reaching the help site? by far one of the most aggravating sites to pour through just to type these words. being a satisfied user of this product (aside from the product support when I need it, the help menus..) all I was looking for was "panorama" and I got two viruses and software was installed that I couldn't avoid then couldn't remove for two hours then 45 minutes to reach this point where I could finally vent my aggravation all the while expecting this is going to fall on deaf ears with no result. Still in fear of using your "HELP" menus and catching more viruses. Would it be to much trouble to include a manual on the install disc for such a simple search? Good luck ADOBE, a response is not anticipated I will continue to use your product until a suitable replacement is found that is void of the issues that have repeatedly dealt with with your brand, and it is too bad I did like the product but the help\support have pushed me over the edge this time.
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chris bunsen

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  • frustrated

Posted 4 years ago

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Chris Cox

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Most likely you have something on your system redirecting you from common sites to malware sites.
That or your antivirus software is getting a LOT of false positives (some are scareware that try to make you pay money for fake problems).

Nobody else is having the problems you report -- the problem is not with Adobe's site (which is continuously scanned for malware), but with something on your system.