Revel: Videos not uploading from iphone

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  • Updated 5 years ago
  • Solved
  • (Edited)
Archived and Closed

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I've been trying to evaluate if Adobe can be my photo/video solution of the future, but am having a difficult time trying to get videos to upload from my iphone. My library says it is up to date, but when I go to access any of my videos (from my iphone or the adobe website) it shows a cloud and says "preparing video" nothing happens. This has been going on for days. Pls help.. I'd appreciate an additional week extension of my free month to evaluate the video capabilities. Thanks.
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jtmichelli

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Posted 5 years ago

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Photo of Peter Baust

Peter Baust, Official Rep

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Official Response
Apologies -- We had some issues with handling video uploads that started on January 26 and was fixed early yesterday. We are looking at the best way to easily fix this for users and may contact you to help us out.

I've extended your trial for 1 month in the meantime.

Again, sorry that you hit this issue. We will do better in the future.