REVEL: Videos not uploading

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
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Videos are not uploading from my Iphone. I've tried it via wifi and through my computer. I have taken several videos but none have uploaded since January 11th. I am having no problems with pictures
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Steve

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Posted 6 years ago

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Pattie F., Official Rep

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As a test, can you try uploading one of the same videos from your browser at adoberevel.com and see if it works there? How large are the videos you are trying to upload? The limit is 4 GB.

Pattie
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Steve

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I did try that as well. I believe the issue was that the videos were too large. I took a short video and it uploaded without a problem. I didn't realize the limit was 4gb. I'm not sure if it mentions that anywhere but I believe that was my issue. Thank you
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Pattie F., Official Rep

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I am glad it is working for you now.

Pattie

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