Lightroom CC: Videos are unsupported? (Canon 70D)

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  • Problem
  • Updated 3 weeks ago
  • (Edited)
I have migrated from Lightroom Classic to Lightroom CC, and in my library there were two videos. They imported correctly, no warnings or errors.

Now I have shot some photos and videos with my Canon 70D, the photos imported correctly but Lightroom CC tells me that the video files are "corrupted or unsupported". I have tried multiple times and always the same result. I can play the video files just fine in QuickTime and even import them to Apple Photos and play them there, so they are not corrupted.

Then I discovered that the two video files that imported successfully to Lightroom CC cannot be played at all inside the application. But they play flawlessly in QuickTime.
Update: Strangely enough the imported videos also play in the Lightroom Mobile App. Only Lightroom CC refuses to play or import these videos.

The video format is as follows:
H264, 29924.3kbps, 1920×1080, 25.0fps
PCM, 1536.0kbps, 48.0kHz 16bit, 2 channels

Doesn't Lightroom support videos with these very common encoding formats?
Anyone else having issues?
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Esbjörn Eriksson

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Posted 3 weeks ago

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Michael Skerritt

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Almost all modern DSLRs have video capabilities now. My Nikon D500 has 4k video and the camera that I have ordered and am waiting to arrive is the Nikon D850 which also has 4k video. I haven't dabled in video yet but I would like to think that LR & PScc should handle basic editing. I know that Corel have a inexpensive video editing suite but I am paying alot for Adobe CC and feel that it should be included in the package.