Premiere Elements: Audio only imported with AVI files

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This is absolutely madness. I have an issue with Elements 10 64bit version running on Win7 pro 64bit. When i want to edit at video (avi) it is only imported as at sound. I'm able to play the video in windows media player and in elements organizor.
But the madness is, that i am completely cut of from contating technical support regarding this problem. The program is registred to my adobe id, but i'm keep looping between "Online help" and "contact us".
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Niels Dalhoff

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Posted 7 years ago

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Brett N, Official Rep

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Do you know what codec was used on the AVI files in question?

Most likely you do not have the appropriate codec installed, it needs to be updated, or it conflicts with Premiere Elements.

Where did these files come from?
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Anita Mead

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where do I go to find an updated codec to install?
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Anita Mead

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What should the codec be compatible with.....my camera that took the video, my windows media player or exactly what device, etc should I be looking for?
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Brett N, Official Rep

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To find an updated codec, you would have to go to the codec manufacturer. That could be the camera manufacturer. But if you have installed extra codecs (either as part of a codec pack, DVD burning software, or some other means), you'd have to update it through that channel.

You can use a tool like MediaInfo (http://mediainfo.sourceforge.net/en) to determine the codec used by the file.
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endeavorfrazer

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You may also try this method to solve can't import MP4 or AVI to Premiere Pro at https://www.idealshare.net/avi-to-premiere-pro.html
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Niels Dalhoff

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All AVI files are recorde by myself using a ZOLID HD underwater camera and an action camera.

GSpot is reporting the codec to be H.264/MPEG-4 AVC
Container is OpenDML AVI v2.0
Audio codec is DVI ADPCM
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Brett N, Official Rep

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I can't find any information about a camera called a "ZOLID HD". Does it record avi video encoded with H.264 or are you processing the files?

Is this a digital camera that you are copying the files from the camera to your hard drive, or are you using some sort of capture utility besides Premiere Elements.
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Niels Dalhoff

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The manifacture is Smart group (and there support site can be found at http://www.unisupport.net/?product/in... - in danish). Files are being copied to the harddrive with Premiere Elements or by using windows explorer.

.. and yes the files are incoded with H.264

I have tried playing the avi files on 3 different computers with 3 different players. I can edit and play the AVI files with Windows Live Movie maker on Win7 / Vista and windows Movie maker on XP.
If I choose to "save" a copy of the file from Movie Maker then there is no issue when opening the new file in Premiere Elements.
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Brett N, Official Rep

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If "saving" the file out of Movie Maker allows it to work in Premiere Elements, this tells us there is some sort of information attached to the files that is being stripped by Movie Maker on save. Or, there is missing information that is added to the file. Either way, there is something about the files directly from the camera that is incompatible with Premiere Elements. Wouldn't be able to determine more without before and after (processed through Movie Maker) copies of the file to examine.
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Chris Gough

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Hi

I also have the problem my file comes from a AIM SMartycam.

codec is h.264
frame width 720x400
rate 30 fps

I copied these in directly from the micro SD card on the device.

The first time i tied to copy in windows movie maker it worked but the quality was poor. I have just copied on a 1080 playback and its better but its 3 times the size and the quality is reduced its not as sharp. however it does take a long time to save most of my flies are about 1gb.

I have also tried other file converters the real issue is every thing i do degrades the quality.

Does anyone have a setting in elements that will fix this.

I have downloaded DivX and VLC and all will play the file just not elements.
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Brett N, Official Rep

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Every time you edit a video file and resave, you are recompressing the video, which will result in further degradation. The only way to avoid this would be to use an uncompressed format. This, however, will make your 1GB files look very small in comparison.

If your files are already 1GB in size, either they are incredibly long or using an incredibly high bit rate. Either will make the files difficult to work with.

We have to remember that not all cameras record footage in a format that is friendly to editing. This is true of anything that uses an mpeg based codec, such as h.264. These codecs are great for high quality playback with small file sizes, but playback and editing are two very different things, and was works well in one will sometimes fail at the other.
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TB

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I canceled a purchase of Premier Elements because it only recognized AVI files as audio files. I will consider buying the 10 version once you add the capability to use AVI video files properly.

This reply was created from a merged topic originally titled
why no AVI video files in Premier Elements 10?.
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tom bird

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The previous version of Movie Studio HD Premium did not require that I update codecs myself... AVI files were recognized, in their entirety, by that earlier version. I will just stick with the older version until Sony gets the video component codec right 'within' the newer version of the software.
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Brett N, Official Rep

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Older versions of software working with older codecs only makes sense (they would have been the newest together likely at some point in the past). But often when you update something (i.e. using a version of Premiere Elements released afterward), other things have to be updated along with them.
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tom bird

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But, I bought the older version of Studio when it was brand new (new release) and the AVI files already worked with both audio & video.
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Brett N, Official Rep

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Right, which is exactly what I'm saying. I'm also saying that if Premiere Elements is newer than Studio, it could require an update of Studio to get the two in sync.
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tom bird

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My mistake... I thought that Studio and Premier Elements were the same thing. I do not actually use Movie Studio, only Premier Elements 8. All AVI audio/video is recognized and processed properly in PE 8, noted above. I have no problems with ver 8... so I will only consider moving to PE 10 or beyond when it deals appropriately with AVI files upon installation. Why bother with installing additional software/codecs when I have no problem(s) with ver 8? No need to reply.
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Brett N, Official Rep

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If version 8 works fine for you, then great, use it and don't worry about updating. Also, I was suggesting removing extra codecs, not adding new ones. The likely cause here is that there are extra codecs currently which are not compatible with the newer version of Elements.
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Black Jordan

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According to my experience, in order for Premiere Elements to import an AVI file, the codec that a particular file uses must be installed on the computer. However, installing a codec doesn't necessarily resolve problems in Adobe Premiere Elements that occur when you import or play files created with that codec. The technical requirements for editing video files are more stringent than the requirements for playing video files.

If your operating system has all the necessary codecs installed, but you still cannot open the file, try converting your AVI files to another file format(e.g. .mov, .wmv, .mpg) and then opening the converted AVI clip in Premiere Elements.

Here is a workaround for you: http://www.easefab.com/topic-avi/impo...