Video files in LR 5.2

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  • Problem
  • Updated 5 years ago
I Have a problem with .AVI videos on LR5.2, I submitted to Lightroom Queen and between us we have not been able to sort it out. She suggested submitting to you.

The details are

I can see video clips in all modules except loupe where I just get an outline the video start button and nothing else with error message ‘There was an error working with the video’.

Last time I seemed to have cured it by clearing caches both video and normal caches, then closing and letting LR test for integrity optimise and back up.

I tried to do the same again but this time it says when clearing video cache this box will close when the cache is cleared. But it does not it just hangs, if I cancel is says cancelling and then hangs. (I gave it several hours to try!) I cannot do anything with LR then and have to force quit.

It seems to be a cache problem is there a manual way of clearing the cache and I don’t know where to look for the appropriate cache. Cache sizes set at 20GB for normal 3GB for video (videos from a trap camera .avi format, card size only 4GB but only partly filled)

Any suggestions as to a cure please
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David Knowles

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Posted 5 years ago

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