LIGHTROOM CC - Video System Error:Unknown message:nextFrame when trying to play .mpr videos

  • 2
  • Question
  • Updated 3 years ago
  • (Edited)
.mp4 files won't play in 2015.1 release of Lightroom. Specifically these videos were shot with my daughter's iphone 6+ and then sent to my iphone 6+ using the WhatsApp app. They play fine on my Mac and the thumbnails show up in Lightroom grid view, but when I double-click to open and play in Lightroom I get a black error screen 'Video System Error:Unknown message:nextFrame'. Previously I have not had this problem with WhatsApp video.
Photo of Carol Parker

Carol Parker

  • 14 Posts
  • 2 Reply Likes

Posted 3 years ago

  • 2

Be the first to post a reply!