Lightroom Classic: Videos don't play and don't import

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  • Problem
  • Updated 5 days ago
  • Acknowledged
  • (Edited)
In the passed I managed my video clips in Lightroom CC, since today I have LR Classic CC and it seems, that Adobe took out all video functions. Even I cannot open (to have a look) videos from the old catalogue. Is this a bug, or ist the function not existing anymore?
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Wolfgang Tietzen

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Posted 2 years ago

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Rikk Flohr, Official Rep

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Official Response
Note, I have reopened this issue for inconsistent video playback. I am able to reproduce poor playback with iPhone 7 videos. 
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Juergen B

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Hi Rikk:

Could you provide us with an update how the Adobe team is thinking about this?

This thread is more than 6 months old, and video import and playback inconsistency issues have been a recurring item for Lightroom before then. I used to utilize Lightroom as a video library management tool years ago, and I have had to stop.

So, one way forward could be to STOP supporting video cataloging in Lightroom at all, since the recurring technical issues seem insurmountable to the Adobe Dev team.

Why not just remove this functionality?

All that is being offered to end user is a never-ending stream of workarounds that might fix the issue for some, but not all.

Perhaps Adobe could develop a self-standing video cataloging tool, or purchase it from a third party and then integrate it into Lightroom later?

But if the answer to the above thread is that Adobe wants to continue to provide video support, then may I humbly suggest the team actually FIX THIS ISSUE once and for all, and not just with workarounds but with a solid effort, bulletproof solution and communications around the cause and what's being done to address this.

I'm just so tired of these half-hearted and ineffective fixes and patches - and PR and communications effort to match.
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Laura Kent

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Umm... Please don't encourage them to stop supporting videos.  Stop using Lightroom for videos if you'd like, but I would be terribly upset if Lightroom stopped supporting videos.  I am not recommending videographers use Lightroom like I use it as a photographer, but as a mom I think videos and images have a perfect place together in story telling and I like that I can see everything in one place.

Half update: My videos are playing again.  iphone X and 5d Mark iv included.  And they all play with sound (that doesn't screech or hurt my head).  I haven't tried uploading any more videos, so I don't know if that's fixed or not.  As far as trying to fix the problem-I haven't done anything except for turn off my computer and restart Lightroom.  The videos do still pause frequently, I'm assuming because it's buffering but there's no notification or buffering timeline.  I'm not holding my breath it'll work flawlessly from here, but I'm glad I didn't lose them completely or waste time re-importing any.
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William H Johnson

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I am unable to see my videos in Lightroom Classic and I have used Lightroom to sort and keyword both photos and videos.  The fix to change preferences won't work.  Please let me know the status of Adobe fixing this issue.