Lightroom Classic: Videos don't play and don't import

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  • Problem
  • Updated 4 days ago
  • Solved
  • (Edited)
In the passed I managed my video clips in Lightroom CC, since today I have LR Classic CC and it seems, that Adobe took out all video functions. Even I cannot open (to have a look) videos from the old catalogue. Is this a bug, or ist the function not existing anymore?
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Wolfgang Tietzen

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Posted 3 years ago

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Laura Kent

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I am having import issues with my iphone videos as well.  And NO videos (from mark ii or mark iv or any iphone movies) are playing correctly.  At first I could see the video playing, but the sound had ear piercing 'blips', then I restarted and now I can't even see any videos when it's on single image view (I can see thumbnails) and after a few minutes of nothing, I get a message that says there was an error with the video.  I just had to force quit as it completely stopped responding.  Every attempt to open since then Lightroom won't display anything for videos in the single view and the play button is grayed out.  

I am using the latest version Lightroom Classic CC 10.3  

All the videos I tried in Lightroom play correctly in quicktime.  

As far as importing is concerned: from a usb connected iphone x, it takes multiple imports as Lightroom gets stuck before completing import and refuses to import some videos (appears random).  I finally got all of them on my computer using airdrop to my imac and then importing into Lightroom.  What a hassle.

I hope Rikk Flohr's workaround is a joke, because I'm not doing all that.  I haven't tried Melissa Rios' solution either as I am not re-importing every single video for the last 12 years, and that appears to be the last step.  My videos have always played well.  I don't think I've tried watching any since I updated to 10.3 though, so I'm assuming 10.3 is the problem, and not the imported videos.
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Lau Bigb

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the last update 7.3.1 does not correct this issue...

maybe the only one solution is to go back to Lightroom 5 and stop paying creative cloud...
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Lau Bigb

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why this issue is marked as solved as it is really not ?
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Jerome Baron

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Same problem for me: can't import videos from my iphone X into LightRoom CC (creative cloud paying option). This is really lame... ADOBE team please identify a solution...
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Lau Bigb

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no news from adobe, however they released an update, and it didn't correct this issue... just a nonsense
(Edited)
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Rikk Flohr, Official Rep

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Note, I have reopened this issue for inconsistent video playback. I am able to reproduce poor playback with iPhone 7 videos. 
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Juergen B

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Hi Rikk:

Could you provide us with an update how the Adobe team is thinking about this?

This thread is more than 6 months old, and video import and playback inconsistency issues have been a recurring item for Lightroom before then. I used to utilize Lightroom as a video library management tool years ago, and I have had to stop.

So, one way forward could be to STOP supporting video cataloging in Lightroom at all, since the recurring technical issues seem insurmountable to the Adobe Dev team.

Why not just remove this functionality?

All that is being offered to end user is a never-ending stream of workarounds that might fix the issue for some, but not all.

Perhaps Adobe could develop a self-standing video cataloging tool, or purchase it from a third party and then integrate it into Lightroom later?

But if the answer to the above thread is that Adobe wants to continue to provide video support, then may I humbly suggest the team actually FIX THIS ISSUE once and for all, and not just with workarounds but with a solid effort, bulletproof solution and communications around the cause and what's being done to address this.

I'm just so tired of these half-hearted and ineffective fixes and patches - and PR and communications effort to match.
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Laura Kent

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Umm... Please don't encourage them to stop supporting videos.  Stop using Lightroom for videos if you'd like, but I would be terribly upset if Lightroom stopped supporting videos.  I am not recommending videographers use Lightroom like I use it as a photographer, but as a mom I think videos and images have a perfect place together in story telling and I like that I can see everything in one place.

Half update: My videos are playing again.  iphone X and 5d Mark iv included.  And they all play with sound (that doesn't screech or hurt my head).  I haven't tried uploading any more videos, so I don't know if that's fixed or not.  As far as trying to fix the problem-I haven't done anything except for turn off my computer and restart Lightroom.  The videos do still pause frequently, I'm assuming because it's buffering but there's no notification or buffering timeline.  I'm not holding my breath it'll work flawlessly from here, but I'm glad I didn't lose them completely or waste time re-importing any.
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William H Johnson

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I am unable to see my videos in Lightroom Classic and I have used Lightroom to sort and keyword both photos and videos.  The fix to change preferences won't work.  Please let me know the status of Adobe fixing this issue.
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kanadiou

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such a big joke with no news from adobe... 
Videos still not working on import and playback.



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William H Johnson

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It's not a joke when you have twenty years of images stored and sorted in Lightroom and suddenly can't use Lightroom the way you used to (classically).  After complaining about not being able to see video in Lightroom, the functionality was back.  My current problem is importing time lapse jpegs to create video clips isn't working.  I'm only getting the first image even though I check image sequence in the dialog box.  I also didn't appreciate having rolling credits changed -- especially when I had a film with 200 people to credit!

My concern is that Adobe is rolling out "updates" that remove preexisting functionality.
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kanadiou

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well the joke is adobe itself...

i  am not able to import video files from device i always used to work with, and can't play anymore any of my videos files previously imported.

The only way is to use Lightroom 5 (isn't it a big joke ?)

months with any answer or update form adobe. i thing i will install lightroom 5 again and cancel my cc
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Andrew Slade

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is this issue solved yet? I have wasted whole days of my life on this problem and three months of frustration on what is a deal breaking bug which Adobe doesn't seem to give a crap about. I've re-imported 4 times, done all the workarounds, uninstalled and reinstalled 3 versions multiple times. What a freaking joke! When will this be fixed Adobe?
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Evildad

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Lightroom Classic CC 7.3.1, Windows 7, deleting the dynamic link folders did not work. Lightroom still won't import MTS video files. (It has in the past) I don't really care if I can't edit them, but I DO want to at least catalog and view them.
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kanadiou

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just Updated to last version 7.4, and i still doesnt' work !

Well done adobe, it's a really good job
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Sampsa Sulonen

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Yeah same problem here. Dynamic link media server connection failed etc. Tried cleaning the files but no help. :/ W10 + latest updates and latest Lightroom CC. The video files have no problems at all to play in any other programs. They are MP4 files from DJI Mavic + few DSLR cameras.
(Edited)
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William H Johnson

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The dynamic link issue appears to be an occasional problem.  At the moment I am not having a problem scanning videos in Lightroom Classic 7.4.
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kanadiou

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With so many people having this issue, it would be a known issue and have to be fix
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kanadiou

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Almost one year with no fix, good job
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Adele Epstein

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Tonight, out of the blue, LR Classic stopped showing my quicktime videos.  Can see the thumbnails, but get a blank center screen when moving from grid to loupe view.  Running High Sierra, all software, Mac and Adobe, is up to date.  What is solution?  Tried deleting the DLL files as suggested above, but no luck.  
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Rikk Flohr, Official Rep

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Greetings,

Thanks to everyone for their patience regarding the video issues that are affecting some users. 

The Lightroom Classic CC engineering team is looking for a few users who continue to have issues with video playback who are also willing to install a test build and provide feedback.  If you are interested please contact me via email at: 


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Kanheiya Agrawal, Employee

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Hi All,

Can you please try to import videos in the latest Lr Classic 8.0 version and let us know if you are facing any issues?

-Kanheiya
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William H Johnson

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Just updated to Classic 8.0 and imported a video file.  No problems apparent.  I was able to play the file in Lightroom Classic 8.0.
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Kanheiya Agrawal, Employee

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Thank you for the confirmation.
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Evildad

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It perturbs me that I had to find out here there was an update, then kill and restart the Creative Cloud app to force it to offer me updates on LR and Photoshop. I'll test the video compatibility once I get the update installed. >:(
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Evildad

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.MTS videos now import and play in Lightroom Classic CC, but there's no audio in the program. There's audio on the video if I play it in another program.
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Smit K, Employee

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Hi Mike,

Could you confirm which version of LrClassic you are using? Could you also share your System Info (Help > System Info)?

If you are using LrClassic 8.0 and still facing the issue of no audio for MTS files, then could you please share a video where this issue is present in LrClassic to keniya@adobe.com?

If you are not using LrClassic 8.0, then please try on that and let us know your experience.

Thanks,
Smit Keniya
Lightroom Classic CC Team
(Edited)
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Evildad

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Sorry, I've been out of touch of my PC. I'm using LR Classic 8.0 Build 1193777. I've uploaded a short example to Dropbox and sent an email with te link.
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Tony Psaltis

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kanadiou

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still does not work for me :


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Smit K, Employee

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Could you share one sample video for each of the error (I can see 2 different errors in the screenshot) with me at keniya@adobe.com?
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Evildad

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Interesting, I'm having no problems with MP4. In fact, that was my workaround, convert the MTS to MP4 and use as a "reference" video.
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Smit K, Employee

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I was able to import files shared by Mike and kanadiou on both Win10 and macOS 10.14 without any issues. I was even able to play them without any issues.

Could you try after a restart of OS?
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kanadiou

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Hi, thanks for reply.
i don't know where the issue come from, but i can't play or import any video in lightroom for month. No need to restart as i've updated OS and restart hundred times in month. All my codecs are updates, i use all adobe suite softwares, with premiere, after effects etc and have no issue anywhere else. The only software where i can't import mp4 or mov is lightroom, and i can't figure out why.
can be codec conflicts ? with some others codecs like hap/dnxhd or anything else ?
i really don't know.

i'm juste able to import in lightroom 5



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Smit K, Employee

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Hi Kanadiou,

Which OS are you using? Also, could you save the error logs from the error dialogs and share the file with me?
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RR

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I am suddenly having this same issue on two of my Mac computers - an older iMac and an older MacBook Pro. Both happen to be running Mac OS Sierra (10.12.6) and the latest "updated" version of Adobe Lightroom Classic CC pushed through the Adobe Creative Cloud GUI. I can no longer import videos from my iPhone nor can I play existing videos in my Lightroom Classic catalog. I do a monthly import of photos and videos from my iPhone so something has changed over the last month. (I happened to have updated one of those two computers from Mac OS 10.11 to 10.12 in that time, but the other one was already running  OS 10.12.x and the video import/playback from my iPhone had been working fine.) I tried the fix on the first page of this thread but it did not help. This is a big disruption to my workflow and really discourages using Lightroom! Please advise. Thank you.

(Edited)
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Marco Gämperli

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Hi All

I had the same issues with Lightroom Classic. I tried everything above but still no video!
For any reason i tryed older Versions of LR. After i opened and closed LR 2015.14 LR Classic was able to import and playback videos again!

Actually i don't think this is the solution but somehow it work's in my case!



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Serban Mestecaneanu

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I am on LrClassic 8.2 and all of sudden during an import the process took for ages and did nmot stopped. Had to force quit my iMac LR. Since then no video old or new can be played. Tried the suggested to delete those files. It did not worked. Adobe, please!!! Come up with a solution for this.
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Rikk Flohr, Official Rep

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A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.

Does the behavior continue after resetting the preferences?
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Serban Mestecaneanu

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It works now! Many thanks.
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Serban Mestecaneanu

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No, it does not... I mean I can play videos but when trying to import new ones it tells me that connecting to Dynamic link server faliled. I can play the video in Finder very well.
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Rikk Flohr, Official Rep

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Next step is to try a clean reinstall: 
  • Close Lightroom
  • Restart the computer
  • Use the Adobe Creative Cloud App to uninstall Lightroom Classic CC
  • Restart the computer
  • Install Lightroom Classic CC via the Creative Cloud App without launching any other programs.
  • Restart the computer
  • Launch Lightroom
  • Wait 5 minutes
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Stewart Searles

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I posted about this problem over a year ago. Have tried all suggestions without success. Still can’t import ot play video files.
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Rikk Flohr, Official Rep

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@Steward Searles,

What is your Windows version?
What is your installed Lightroom version number? (Help>System Info...)
What is the video source? Which Camera? Which format?
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Stewart Searles

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Thank you for your interest.

Typical errors include connecting to Dynamic Link Server, error working with video, unknown error, problem with the video file.

File formats include AVI, MOV, MP4 and MTS. All play ok with VLC Media Player and other apps.

Cameras include Canon 60D, Canon Legria HFM31, Sony RX100IV and an old Canon IXIUS

Windows 10 Home, Version 1803, OS Build 17134.648

Details from Lightroom below.

Lightroom Classic version: 8.2 [ 1204643 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.17134
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.3 GHz
Built-in memory: 8100.1 MB
Real memory available to Lightroom: 8100.1 MB
Real memory used by Lightroom: 393.3 MB (4.8%)
Virtual memory used by Lightroom: 744.6 MB
GDI objects count: 667
USER objects count: 2171
Process handles count: 1909
Memory cache size: 0.0MB
Internal Camera Raw version: 11.2 [ 134 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 39MB / 4050MB (0%)
Camera Raw real memory: 39MB / 8100MB (0%)
System DPI setting: 168 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 960 (25.21.14.1771)





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Rikk Flohr, Official Rep

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Realizing that you may have tried this already - but you should go step by step through this uninstall/reinstall process and let me know if your video behavior changes: 

  • Close Lightroom
  • Restart the computer
  • Use the Adobe Creative Cloud App to uninstall Lightroom Classic CC
  • Restart the computer
  • Install Lightroom Classic CC via the Creative Cloud App without launching any other programs.
  • Restart the computer
  • Launch Lightroom
  • Wait 5 minutes
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Stewart Searles

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Tried this but no change.
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Rikk Flohr, Official Rep

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For those of you still having difficulties on this thread, we are trying to collect an assortment of video files which will not play in Lightroom Classic 8.2.  If you have a video file which misbehaves in Lightroom Classic, and are willing to share it with us, reply to this comment and we will contact you via email to get the file. 

Make sure you have reviewed this doc: https://helpx.adobe.com/lightroom/kb/video-support-lightroom.html prior to volunteering files. 

Thanks
(Edited)
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Stewart Searles

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Happy to supply examples if it will help solve the problem.
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Rikk Flohr, Official Rep

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I've contacted you via email. 
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Michael Hoffman

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Hi Rikk, I’m not sure if this qualifies for what you’re seeking, but I have video from my DJI Mavic 2 Pro that won’t import to Lightroom Classic anymore. I was able to import these types of videos earlier this year (Jan/Feb?) but now LR gives an error that no video streams were found. I originally reported it here: https://forums.adobe.com/thread/2546538
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Rikk Flohr, Official Rep

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I've contacted you via email. 
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Allan Crawford

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I'm having the same issues with video shot with a Mavic Pro 2 and DJI's Pocket OSMO.  Lost several files yesterday in an attempt to import...  Frustrating.  I'll be happy to upload files if it helps.  BTW...they work fine in Premiere Pro
(Edited)
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Rikk Flohr, Official Rep

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If you video falls into one of these categories it currently isn't supported - see the engineer's notes from Michael video above: 

“This video is not supported by Lightroom. (It is not importing in Photoshop as well)

 

This video has the following issues : 

  • There is no Audio Stream as seen in the EXIF data extracted from the video.
  • The Video codec supported by Dynamic Link Media Server is H.264. I couldn’t find that in this video.
  • This particular video has Compressor ID as hvc1. We support avchd/avc,  mp4 and mov(for Mac), avi(For Win).
This video needs to be converted to a compatible format supported by Lr in order to be imported without issues.”

Support for this video format may come in the future but there is no ETA for this. 

You may want to change the settings on your DJI to a more compatible format if possible. 
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Enelmundo Deejay

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Same problem...
I can't play my videos from my library and I can't import new videos either...
More than a month with this problem...and Adobe can't or doesn't know how to solve it. I find it incredible to be like this, I need to work!
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Helge Vejrup

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maybe you should only use imovie is that the solution?
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49erbruin

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I ran into this issue over the weekend and want to thank everyone for this post. I couldn't play back any videos and couldn't delete my video cache. I renamed those three directories and then restarted my computer and that thankfully worked. (I also reset my LR preferences before renaming the directories, but that didn't do anything).
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Fred van Os

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Hello,

Since version 9 I get the message: An unknown error has occurred while reading the video file. Connecting to Dynamic Link server failed. (1). I have cleared the caches, deleted the dynamic link... folder. Al does not work. 

I am mac OS Mojave, 10.14.6. Lightroom 9.2.

The mov's can be played without a problem in quicktime. But Lightroom will not import them. previous imported movs don't play anymore in lightroom (for e.g. a snapshot of the frame).

Please any idea's?

Fred
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Rikk Flohr, Official Rep

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Resetting your preference file would be a good next step. 
(Edited)
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Fred van Os

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Hi Rikk, that did not work. I encounter this error on two machines I use (one at home and one at the office.) They both have the same issue with video-files.
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Enelmundo Deejay

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It's been six months since this problem appeared, and no solution yet...I've been so disappointed by Adobe's help service, that I've gone to Capture One, where I have no problem.
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Rikk Flohr, Official Rep

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@Fred van Os

If a preference file did not solve it the next step would be to conduct a clean reinstall of Lightroom Classic: 

Lightroom Clean Install Procedure with the current version:
  • Close Lightroom
  • Restart the computer
  • Use the Adobe Creative Cloud App to uninstall Lightroom Classic
  • Restart the computer
  • Install Lightroom Classic via the Creative Cloud App without launching any other programs.
  • Restart the computer
  • Launch Lightroom
  • Wait 5 minutes
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Fred van Os

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Hi Rikk, Thanks for answering. But unfortunately it did not work. Still same error.
(Edited)
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Rikk Flohr, Official Rep

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If you create a new OS-level user account for test purposes, does the video work when logging into the new account?
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Fred van Os

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Hi Rikk, I will give it a try, although I have my doubts, but I'll let you know. I work with 2 different ligtrooms catalogs on different macs (but same version of lightroom). One is at home and one on my work. Both have the same issues with video.
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Fred van Os

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Hi Rikk, I have don what you suggested. Created new user and created a new Lightroom project. Same results. Video's will not be imported.
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Rikk Flohr, Official Rep

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Have you shared a video with me yet for testing? I don't see one in my records. 
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Fred van Os

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Hi Rikk. Here a  wetransfer link. Containing a video witch is not recognised anymore by lichtroom. https://we.tl/t-YS7Zq3NiLU
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Rikk Flohr, Official Rep

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I downloaded the video. 
Lightroom 9.2 - Mac OS 10.14.6
Video Imports
Video Plays
Video Exports
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Fred van Os

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Hi Rikk, Hmm. nice for you.  But at my place in doesn't. I am kind of stuck on it. I have tried on a iMac Pro this last action. New user, new library. Nothing works. Specs 16 GB Radeon Pro video. Internal memory, 64 GB.
Error message from lightroom: An unknown error has occurred while reading the video file. Connecting to Dynamic Link server failed. (2)
It is a bit frustration, since I use lightroom a lot for catalogue of photo and video material.
(Edited)
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Rikk Flohr, Official Rep

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At this point, I would recommend looking at any common software you might be running that is interfering with the Dynamic Link Media Server operations.  Virus detectors, firewalls, corporate nannyware, etc are all places to look. Since you see it on two different machines I would concentrate on commonalities between the systems.  I've since tested your file on Catalina and Windows 10 as well and do not have any issues on my end. 
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Fred van Os

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Hi Rikk, Again thanks for answering. There are no firewalls, virus detectors, corporate nanayware, or so. Not on my company mac or at home.
I have deleted all preference files, of all programs. Since is a pain in the *** ro reinstall everything (I have a lot of plugins for priemere and after effects with need to be deactivated first).
So, again Removed  adobe lightroom software. Reboot the mac. So no files of adobe lightroom remaining. Reinstalled lightroom, launched it. Same error. No import of video or playback of video.
I am running on Mojave (not Catalina). Since this errors occurs for me in version 9, no new software is being installed on my system since it occurred, apart from updates. Is their a list of programs using Dynamic Link? 
(Edited)
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Rikk Flohr, Official Rep

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At this point the only stone I have left unturned is a complete Adobe Clean.  This involves using the Adobe Cleaner Tool to completely wipe Adobe Products and all residual files from the system. It is a radical step, agreed, but it is the only place I have left to go - save the operating system. 

Understanding you have many Adobe Products this is not easy nor quick. 

If you do decide to use the cleaner tool, I would recommend running the process, then installing Lightroom first and testing it to see if you still have the issue with this video file. 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
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Fred van Os

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Hi Rikk, This will take some time.
 But I am working on it. I am trying to do a clean install od the OS and then I will only install lightroom on it. But it will take some time to do so. Have to keep on working on the same system.
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Fred van Os

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Hello Forum and Rikk, I have installed a new clean mac OS version. 10.14.6. ona saperate SSD, removed the old system SSD. I Only installed Adobe cloud and Lightroom. Nothing else, no other programs. Created a new catalog.  Imported photos but again no video's.

I really do hope Adobe pics this up. and put this on a high priority list. Since more people are having this problem.
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Fred van Os

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Hello? Since my last post I have heard nothing. I have put a lot of time in this issue. Come on Adobe, give some feedback. 
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mariah

  • 15 Posts
  • 4 Reply Likes
Did your problem got solved?, please let us know what you did to make it work. Facing same difficulties.
Photo of Stewart Searles

Stewart Searles

  • 10 Posts
  • 0 Reply Likes
After two frustrating years I finally solved the video problem.
Bought a new computer.
I would like to thank Adobe for all their support over the past few years in trying to resolve the issue.
But I can't.