Lightroom: Problematic video import breaks dynamic media server

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  • Updated 3 years ago
  • (Edited)
Hello,

I've had an issue whereby I could not import video - the error stating that the video could not be imported as it was unable to link to the dynamic media server. 

I raised a case with support (0187716466) and they helped me resolve the issue. However further imports resulted in the same issue. I tracked it down to a broken m4v file that had not transcoded properly from mov prior to import into LR. 

So this seems to break the dynamic media server until its forced to quit and then attempt another re-import without the broken w4v file. 

Perhaps something to look into about error handling of broken video files so that it doesn't result in the entire thing breaking. 

Thanks,
Con.
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Con Spathas

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Posted 3 years ago

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Sunil Bhaskaran, Official Rep

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Hi,
If you have the problematic video file in the Import view, do you see the Dynamic Link Server error whenever you select Import?

What happens if you restart Lightroom? Do you see the issue?

Thanks,
Sunil 
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Con Spathas

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Hi Sunil,

Thanks for the reply. 

Once I knew how to kill the dynamic link server in the activity monitor, I could import non-problematic video, however once I selected the problematic one it would give me the error. In addition then I couldn't play any videos that had already been imported previously. 

Restarting LR didn't appear to help on its own, I had to kill the other dynamic link media processes as shown by support. 

In any case I have re-transcoded the file and it worked this time around so I'm no longer having this issue, however it did seems to wreak havoc when the video file was corrupted. 

For info the two processes were named:

dynamiclinkmanager
dynamiclinkmediaserver

Thanks,
Con.
(Edited)
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Sunil Bhaskaran, Official Rep

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Thanks, Con.
I assume, you select Import and select the folder in which you have the problematic video. From that moment on wards, you are not able to play or import any videos.
Is this issue reproducible every time you select the video?
If yes, do you mind sharing a sample problematic video?

Thanks,
Sunil 
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Con Spathas

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Hi Sunil,

Your assumption of the workflow I use to import is correct. 

At the time it was reproducible however I have since deleted the problematic file and re-transcoded it correctly. Unfortunately I no longer have the corrupted file. 

My workflow is normally to transcode using Compressor from MOV to M4V format - for some reason this particular file didn't transcode properly but it wasn't apparent to me until I started to import files individually and came across the one that was corrupted. 

Thanks,
Con.
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Sunil Bhaskaran, Official Rep

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Thanks for the details, Con.
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Con Spathas

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You're welcome Sunil, and thank you for taking the time to consider this.