Please Support H.265 Codec for DJI Videos

  • 2
  • Problem
  • Updated 4 days ago
  • (Edited)
While trying to import videos with HVEC (H.265) from my DJI Mavic 2 Pro I get 

"The video file appears to be corrupted or unrecognizable. It has no audio or video streams".

Here's an example video https://www.dropbox.com/s/bw3b9sicqqs7kqz/DJI_0011.MOV?dl=0

Which does have video frames.
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Aldo Garcia Mendiburu

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  • frustrated

Posted 3 weeks ago

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Rikk Flohr, Official Rep

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If you create a video with a different codec (i.e. not H.265), does it import?
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Aldo Garcia Mendiburu

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Yes, other videos import without issues.
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Rikk Flohr, Official Rep

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Support for the H.265 codec with DJI videos is on our list but not yet supported. Unfortunately, I don't have an ETA on when the codec will be supported.
(Edited)
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Aldo Garcia Mendiburu

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Other H.265 videos import fine. Just the ones from my mavic 2 pro done don't

LR on Windows doesn't support HEVC (H.265) video. LR on Mac does support HEVC: HEIC and HEVC media files support in Lightroom and Camera Raw
(Edited)
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mr.maximas

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I have same issue on LR Classic Mac OS X.
Trying import files from DJ Mavic 2 Pro mp4 files in hevc
Error - The video file appears to be corrupted or unrecognizable. It has no audio or video streams.
==
GeneralComplete name                            : /Volumes/
Photos/2019-04-26/DJI_0043.MP4
Format                                   : MPEG-4
Format profile                           : Base Media
Codec ID                                 : isom (isom/iso2/mp41)
File size                                : 354 MiB
Duration                                 : 29s 697ms
Overall bit rate                         : 99.9 Mbps
Encoded date                             : UTC 2019-04-26 10:02:42
Tagged date                              : UTC 2019-04-26 10:02:42
Writing application                      : Lavf56.15.102

Video
ID                                       : 1
Format                                   : HEVC
Format/Info                              : High Efficiency Video Coding
Format profile                           : Main 10@L5@Main
Codec ID                                 : hvc1
Codec ID/Info                            : High Efficiency Video Coding
Duration                                 : 29s 697ms
Bit rate                                 : 99.9 Mbps
Width                                    : 3 840 pixels
Height                                   : 2 160 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 29.970 (30000/1001) fps
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 10 bits
Bits/(Pixel*Frame)                       : 0.402
Stream size                              : 354 MiB (100%)
Encoded date                             : UTC 2019-04-26 10:02:42
Tagged date                              : UTC 2019-04-26 10:02:42
Codec configuration box                  : hvcC

(Edited)
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Graeme Gordon

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I have a similar issue with videos taken with my Huawei P20 Pro. Videos formatted with "H.264" are fine, but videos formatted with "H.265" will not display in Photoshop (or Windows Media Player, for that matter). VLC Media Player can play these files without issue, so it is clearly a codec compatibility problem.

Being able to edit H.265 videos in Photoshop is important for me, so please prioritize a patch for this if possible.

Thank you,

Graeme
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Aldo Garcia Mendiburu

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@Rikk Flohr , do you ever plan on responding ?
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anonymess

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The DJI Mavic 2 is becoming a significant tool for professional photographers.  While its still images are correctly opened in LR, it is very inconvenient that we can't load the video files from a drone flight alongside the stills.   I do hope Adobe can fix this.
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Aldo Garcia Mendiburu

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Rikk Flohr, can we get you to provide a comment here ? please read the entire thread.
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Rikk Flohr, Official Rep

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Have you updated to Lightroom Desktop 2.3 yet? Changes were made in the way video is handled in 2.3.