I purchased a CS5 upgrade in late November because I was afraid to wait any longer due to the fear caused by Adobe's announcement of the change in upgrade policies. Adobe caused me to be afraid to wait, and now, the ones that waited are being rewarded with a complimentary upgrade. The customer service chat person "Junaid" has told me that the contact information of the proper person for me to express my opinion to is not available. Adobe does not have email support. I must pay Adobe for the privilege of speaking with them on the telephone. I am very disappointed. I feel like I have been taken advantage of. Does anyone else feel the same? The improvements in Camera Raw are precisely the types of improvements that I would have waited a few months for....if I would not have been manipulated by the flip-flopping policy announcements.