Version 21.2 Issues

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  • Problem
  • Updated 1 month ago
Photoshop CC V 21.2

Laptop Specs:
MacBook Pro (16-inch, 2019)
MacOS Catalina Version 10.15.5
Processor: 2.4 GHz 8-Core Intel Core i9
Graphics: AMD Radeon Pro 5500M 8 GB
                Intel UHD Graphics 630 1536 MB
Memory: 64 GB 2667 MHz DDR4
Startup: Macintosh HD


Issues:

  1. Canvas greys out cant see file/artboard when another window is open

  2. Constant lagging/ parts of the canvas not visible /grey when zooming in, out or working on the file

  3. Artboard name and "+" symbols not visible at the creation of the document and at random to make them visible again, I have to go to the artboard tool and very carefully grab the corner of the artboard and move it back and forth so that the name and "+" show up (it's not as though the artboard is at an "edge", it doesn't need to end up in a completely new spot simply "shaken"/slid around a couple of pixels then returned to the middle of the canvas makes the name and "+" show up although artboard name is already turned on under view menu


Attempted fixes:
  1. Increase memory
  2. Turn off/on and adjust graphics processor settings
  3. Save all open files
  4. Only run PS and google


Nothing has worked to prevent these issues!


 


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Dominique Williams

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  • ANGRY

Posted 1 month ago

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Dave Grainger

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The AMD 5500M is not supported by Adobe and there is no clear answer as to whether or not they will make it compatible with their software. The only solution is to shut off the GPU in the Performance section of Preferences as well as in CAMERA RAW. ... Since you cannot use the GPU, your canvas will not live update.Jan 28, 2020




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Dominique Williams

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I’m not sure what you mean by
Since you cannot use the GPU, your canvas will not live update.
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Dave Grainger

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That was from Adobe, telling the world that the video circuit in your computer does not work with Photoshop.

Not all models that were built by Apple of the computer you have are fitted with that particular circuit. GPU means Graphics Processor Unit. Photoshop  makes a lot of use of a graphics "card: but some cards are not compatible with Photoshop. That one you have, unfortunately, is not compatible yet Photoshop needs to use a GPU. That is why Adobe's comment says "since you cannot use the GPU, your canvas will not live update"
(Edited)
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Dave Grainger

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Here is another thing that seems to crop up frequently regarding GPU issues, from another thread:
"Turn off legacy compositing .  Edit-Preferences- Performance uncheck the box on Legacy Compositing"

You might try that...
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Dominique Williams

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Ahh I see, I'm just not familiar with what they mean by "live update".
I get that they are saying the graphics card is not compatible but I'm not understanding how exactly? + none of the GPUs listed coincide with any Mac laptops so !?! 

My understanding of GPU in relation to photoshop is from this article in terms of what should or shouldn't work if the GPU is set to off or if it's incompatible: PS Graphics Cards Requirements

What I gather from this article since it says
 "Features that won't work without a GPU

If your graphics processor is unsupported or its driver is defective, the following Photoshop features won't work:

 is that bc I have  and AMD Radeon Pro 5500M 8 GB graphics card things like working in 3D shouldn't be possible but perhaps I'm wrong since 3D is working just fine when open a 3D file?....

This is why I confused and feel like there has to be a solution somewhere somehow bc the things they say shouldn't work do to a degree - Photoshop is otherwise working and the issues I listed above i.e.

  • the grey box appearing when I have the PS window open in the background with another program window open or
  •  the artboard names and "+" not appearing

Happens at random -- I had actually started this post on July 8 but after clicking around in performance preferences the issues stopped so I abandoned it thinking it was fixed for good only to have issues start up again out of nowhere -  so I don't understand what the issue is and if the graphics card is incompatible how can I use 3D, and Camera RAW, why/how is it only these issues that happen at random and not something big and obvious like full-on not being able to use PS or specific features they listed in the article?

Legacy Composting is already off btw.

Thanks for trying to assist with this ultimately I'm glad things are working in some capacity it's just I expect better performance with the cost and quality of software + hardware involved. Since I've never done a deep dive into learning about like specs and preference settings I had hoped I just needed to change/play around with a setting or two. I'm using this software almost 8+ hours a day 5-7 days a week. With that kind of time spent using the app even if these issues only happen 20% of that time (although I'm sure it's more), that's ridiculous to me. 
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Dave Grainger

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A couple of things collided here to result in unintended consequences. These were (1) Apple's Catalina had a part in the incompatibility, (2) Something changed in Photoshop with that new update - (not being privy to the inner workings of the code, I cannot speculate on what that something was), which together with the GPU incompatibility has revealed this problem. Other software may have no problem like this, yet the combination of Photoshop- which makes heavy use of graphics processor - and what ever those two simultaneous changes in code were  DOES produce this on Mac Catalina equipped computers with that particular GPU.

It may be that there is no fix other than staying back before the update. I don't know whether it will be feasible or even possible for code changes to make that GPU work.