Photoshop CC 2014: Various issues (Focus Area Selection)

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  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Since downloading Photoshop 2014 yesterday, I've noticed a variety of issues that make the program almost unable to use.

1) Selection issues. All selection tools *seem* to work normally until I attempt to use the new focus-range selection tool. After doing so, any selection tool I use (lasso, rectangular marquee, etc) result in me getting selections such as these:





They consistently show up as selected rectangles of various sizes, spread out throughout the canvas. Any additional selections made from this point only amplify the errors.

2) Also possibly caused by the same tool, I started to develop other issues like layers disappearing from the canvas, despite being visible in the layer panel and visible glitches/artifacts on the screen when opening separate windows (such as the save window).

(Artifacts and visibility issues after taking a screenshot, pasting into a new window, and cropping)


I'm currently using Windows 7 on an NVIDIA gtx 670. I have all of the latest drivers, and have no problems with the regular CC version of photoshop.

I have also tried re-installing twice, along with disabling the GPU. No luck.

Rather humorously and ironically, I've had to use the previous Photoshop CC just to make these screenshots at all.

If I notice any other issues, I'll be sure to post them here, unless directed otherwise.
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Joshua Gluck

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Posted 5 years ago

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Neil Burton

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>Resetting prefs (ctrl+shift+alt) may have worked, first time I try anyway. Will test further.
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craig washburn

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On some of my images, switching to 8 bit from 16 was a solution.

If you need to work in 16, you can make a duplicate of the image (Image / Duplicate), convert the dupe to 8 bit, make the selection there and copy it over to the other image.
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Thomas Kilroy

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The issue still continues after using the "shift ctrl alt" approach. After having used it I used the Select>Focus Area selection again and all looked ok until I output the results. The results looks like this.

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Joshua Gluck

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Mine didn't work either when using the shortcut.....did you try deleting the preferences file itself?
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Thomas Kilroy

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I just located the file and deleted it directly, restarted CC 2014 and it seems to be working now. I think it important to note that the CC2014 restart is important, as I tried the selection without having restarted CC 2014 and still got the artifacts. Thanks for insisting.
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Thomas Kilroy

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Well it worked for one image then went back to creating strange artifacts even on the first image I used when I made my last observation above. Hopefully there will be a real fix soon.
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Joshua Gluck

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Just to be sure, you deleted the "Adobe Photoshop CC 2014 Prefs.psp" file?
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Thomas Kilroy

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If you have the complete path please post it, but I don't find the file you mention, so it is either not present or I deleted it.
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Neil Burton

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I have had no problems with dozens of shots since deleting the above file. Resetting did not work.
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Tara Tanaka

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Mine was located at: C\Users\xx\AppData\Roamnig\Adobe\Adobe Photoshop CC 2014\Adobe Photoshop CC 2014 Settings\Adobe Photoshop CC 2014.psp. It seems to have worked for me.
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Neil Burton

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Resetting the prefs did not solve it for me. Just tried deleting the PSP file and it looks better. 16 bit file, tried painting both black and white in the mask and refining edges.... all things that used to fail. Looks good.
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Adam Jerugim, Employee

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Official Response
We've been able to reproduce the issue in-house and are working on getting a fix out to customers asap.

Thanks,
Adam
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Thomas Kilroy

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Adam,
The latest update 7-31-2014 of CC 2014 didn't seem to fix it. Is that true?
Tom
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Chris Cox

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Photoshop hasn't been updated yet. I think you just downloaded the ACR update.
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Thomas Kilroy

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I did indeed update ACR and each of the Photoshop Apps also seemed to update that's why I asked.
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Thomas Kilroy

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I just downloaded an update for CC 2014 did it also include the fix for this problem?
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Chris Cox

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That should include the fix.
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Tara Tanaka

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I deleted the .psp file, and for the first time didn't get the "blocking" that others have described. I did have some strange things happen such as selected areas getting moved when I was trying to add to them, and then suddenly I got a "Photoshop has stopped working" message, so I went back to the pre-2014 version of PS CC, again. Looking forward to a fix and having this valuable tool in a bug-free implementation.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Fixed in Photoshop CC (2014.2) or later
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Emily de Klerk

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I'm using CC 2015 and have the same problem.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What specifically are you seeing? Can you provide the exact steps and results you're seeing?