Photoshop: Various bugs in MacOS 10.11 El Capitan Official Release version

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  • Updated 3 years ago
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  • (Edited)
So after installing the final release version of OSX El Capitan I'm experiencing various bugs in Photoshop. I sent bug reports to Apple about it during the Beta, but it has not been fixed. I hope this is something you are looking into, Adobe?

Here are the problems I'm experiencing:

-Smooth scrub zoom doesn't work properly, it waits for about 3-4 seconds before starting to zoom an image.

-The Tool Panels sub tools doesn't appear when you hold the mouse button down on an icon (I have set double click speed to maximum, and in OSX Yosemite this made the sub menu/icons appear instantly). You either need to wait for 3-4 seconds before it appear or release the button for it to appear. Its "livable" but less convenient and annoying when trying to work efficient.

-Some windows seem to have an extreme performance lag. Particularly the popup brush panel (the window that appear when right-clicking with a brush tool on a canvas). Trying to resize this window and it feels like my computer needs to do some serious heavy computing to change its size.

Hopefully these bugs are being looked into, particularly the first two, which are more serious for a smooth workflow.
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joachim barrum

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Posted 3 years ago

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Chris Cox

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Make sure you have told Apple about these bugs in their new OS release, so they can track down the cause and fix them.
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Christophe Testi

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What I honestly find unbelievable is that Adobe can certify/sell their software on OS 10.10 or 10.11, knowing that it won't work properly with some configuration/GPU. Don't you have special channels to work out these bugs BEFORE the GA of an OS?

@Chris Cox, imagine you buy a new car, and your new car stops breaking properly after 15 minutes of use because of a bug in the OS for the car. Do you really believe the car manufacturer will ask their user to go complain to the manufacturer of the OS??? Please use common sense. If you can't work out bugs fix after one year with Apple, then you guys have a serious communication issue and should consider not selling your products on that platform anymore.

And unlike what you're saying, in my case I started to have the issues after upgrading Photoshop, NOT THE OS. So you should at least acknowledge that there could be a bug somehwere in your code, and stop giving the standard "not our problem, go talk to Apple" answer. It makes Adobe looks childish, arrogant, and unprofessional.
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Chris Cox

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Yes, we report the bugs we find in the MacOS betas to Apple. But that doesn't mean that they are all fixed before the OS ships. Application developers have very little influence over Apple's bug fixing priorities.

This is more like buying a new car and blaming the car for driving over potholes that have been there for months. The car maker has no control over the roads.

We are investigating, but since the behavior changed only after you updated the OS, the OS is by far the most likely cause. If we can work around the new OS bugs, we will attempt to do so. But many OS bugs cannot be worked around and must be fixed in the OS code.

If you have issues with the quality of Apple's OS releases, please let Apple know how you feel about that.
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Christophe Testi

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Sorry Chris, you did not read my posts properly, so for the third time, the only thing that changed on my Mac Pro is NOT the OS. I have been using the same OS for over a year. The only thing that changed is the version of your software, I went from PS 2014 (worked flawlessly for thousand of hours on OS 10.10) to PS 2015 back in August, and that's when for the first time I got the display issues. And it happens consistently after about 15/20 minutes of use.

Well in the end I only care about having a working software. Apple most likely receives thousands of bug reports, a big chunk of them possibly being from user error, so I would imagine opening a bug about their GPU driver on Photoshop would largely get unnoticed. What's the best way to report a bug to Apple? Any keyword, reference, anything that could help Apple prioritize that since it looks like Adobe has no influence what's over for a bug that has been there for more than a year according to you?

Doing a google search on "Yosemite Photoshop GPU driver issue" only points to threads on Adobe forums. I could not find anything on Apple forum/support site.
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Chris Cox

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Then you are posting on a topic unrelated to your issues. This topic is about MacOS 10.11 bugs.
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Christophe Testi

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Wrong again Mr Cox, the bug I'm referring to still exists in 10.11. It just got confirmed. So my comments are totally relevant. Good try though.
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Christophe Testi

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Does anyone know if the white and black mangled "blocks" mentioned in another thread has been resolved with El Capitan? I started to have the problem after installing the 2015 version of Photoshop back in August, on Yosemite.

Photoshop 2014 was working just fine, on that exact same OS, 10.10, with GPU optimization turned on.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Joachim, it's best to create separate topics for each issue for us to track.

Scrubby Zoom is already broken down here: http://feedback.photoshop.com/photosh...

We're investigating with Apple. Thanks.
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joachim barrum

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Ok thanks. I'll make new topics then for the two others issues, apart from the smooth zoom issue.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Install the compatibility plug-in here: https://helpx.adobe.com/photoshop/kb/...