Photoshop: Using Text Tool Freezes the CC 2014.2 x64 release (Win 7)

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I have just updated Photoshop CC to 2014.2.0 -- 20140926.r.236 x64 release. Now I am experiencing an issue when I use the text tool to just type a few words on a new document or layer. The application seems to freeze up as soon as I start typing? I wait several minutes with nothing happening and have to resort to using the Windows task manger to kill the photoshop processes. This did not happen before I updated to this release?? Please advise how to fix this if possible to rsdean0001@rsdean.com
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Richard Dean

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Posted 5 years ago

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Geoff Claydon

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Hi I have the same problem have been trying what you say but can't delete three of the files it says they open in AdobeCC, I quit CC and have tried again but no good still says they are open in CC.
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David, Official Rep

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Hi Geoff,

Shutdown Photoshop as well as the Creative Cloud app and reboot your machine.  Now, without launching either one, try to delete the files.

Thanks,
David
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Geoff Claydon

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Hi David,
Thanks for your reply, I was still not able to delete the files the file in use dialogue changed to "file is open in COM+ Event System" so I restarted in safe mode and was able to delete the three files no problem, restarted in normal mode and checked that the files had gone, so then started photoshop 2014 and tried the type tool typed in 5 letters and it then started to hang again, looked in the C:\Windows:\ServiceProfiles:\LocalService:\Appdata:\Local folder and the same three files were back again.
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Hi Geoff,

The files are regenerated ever time you launch Photoshop.  The concern is that there was a problem with once which then replicated to the others.  It's really important to trash the OS *and* Photoshop caches at the same time, or they could reintroduce the error from one to another.  Could you confirm that you trashed both sets at the same time before launching Photoshop again?

Also, what OS are you running, Geoff?

Thanks,
David
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Ane Brusendorff

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I am now experiencing the same as Geoff, thought I had solved it but no!
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Hi Ane,

Could you try deleting the OS and Photoshop font caches at the same time?

Also, what OS are you running?  Do you have any font management apps installed?  What sorts of fonts have you added to the OS?  Do you have any other apps running at the same time?

Thanks,
David
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Ane Brusendorff

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I managed to delete the Photoshop Font Cache with no problem, but the window file will not let be delete it, says it is open in Adobe Creative Cloud. I have tried to find the files so I can delete them there. I am running Windows 7 professional 64 bit. I don't think I have any fonts added, not as far as I remember, when I work in Photoshop I work in Dreamweaver too. Thanks for your help!
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David, Official Rep

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Hi Ane,

Log out of all Adobe applications and reboot your computer.  Then, without launching any other applications, try to delete the files.  There should be no reason that they're co-opted this way.

Thanks,
David
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Geoff Claydon

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Hi David,
I am on a HP Z800 running Windows 7 Ultimate 64bit Version 6.1.7601 service pack 1 Build 7601. I don't think I have any font manager running. Have just deleted the files again in safe mode started up in normal mode and looked in the C:\Windows:\ServiceProfiles:\LocalService:\Appdata:\Local folder before starting Photoshop and the same three files were back again went to delete but says the file is open in Adobe CC, shutdown CC and then said the file is open in COM+ Event System.
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David, Official Rep

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Here's Microsoft's take on the COM+ Event System: http://technet.microsoft.com/en-us/library/cc778262(v=ws.10).aspx

When I've done these steps on a number of other machines, I haven't had this problem, but at least two other users have.  I'm beginning to think that the bug and this COM+ Event to be linked...but that's just a guess at this point.

Adobe CC doesn't launch at startup for you, does it?  You shouldn't have any Adobe apps running right after first launch, giving you the opportunity to get rid of these files.

Hope that helps,
David
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Geoff Claydon

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Adobe runs on startup I will disable it and try again.
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Geoff Claydon

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Well I went into msconfig-startup and disabled all the adobe programs from starting up and restarted in safe mode went into the C:\Windows:\ServiceProfiles:\LocalService:\Appdata:\Local folder and deleted the three filles, restarted in normal mode looked in the Appdata folder the files were gone tried Photoshop 2014 and the type tool all worked no problem, so then went back into msconfig-startup and turned the Adobe programs back on restarted normally and tried Photoshop 2014 again and it all works fine now. Thanks for all your help David.
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Yea!  I'm glad this all worked out for you, Geoff.

Thanks for the feedback,
David
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Ane Brusendorff

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I tried to look at the link you gave us and it says:

Service Name: EventSystem

Executable Name: svchost.exe -k netsvcs

So I went in on my computer and searched for this and found this:

windows/system32/FNTCACHE.DAT which had been installed on 10/15/2014.

I wanted to delete it, but I have no idea what I am doing so wanted to hear your opinion. I did try to eliminate all Adobe program on start up, but I still couldn't delete the files, so that is why I tried the other thing.
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Geoff Claydon

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Hi Ane
Although I got it working with the solution in my post above afterwards I checked my system32 folder and found the same file as you which was installed on the same date as you, so have deleted it.
Thanks for your feedback it all helps.
Geoff.
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Ah...that's the secret.  Thank you, Ane!  You may be on to the cause there...

This might to be an issue with 32 bit vs 64 bit.  Did you use the 32 bit version of Photoshop on this machine, previously?

And, yes, go ahead and delete "fntcache*.dat" -- those are all fair game to remove.

Thanks,
David
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Geoff Claydon

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Hi David,
Don't know if this is linked to the problem but I looked back through the event log on my system and found that I had a Windows update install on my computer on the same day the FNTCACHE.DAT was created in the system32 folder, the update also included Office 2007.
Geoff.
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Frank Schürmann

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I have the same problem ... I solved it temporarely by disabling the font-preview as Richard Dean wrote. Deleting the font cache of Windows or Photoshop did not help.
I use Windows 64 Bit and Photoshop CC 2014 actual Version.
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Hi Frank,

Are you sure that you deleted both caches?  I ask for a couple of reasons -- first, most people who have successfully deleted all the caches find the problem gone and second, a corrupt font cache seems like a reasonable cause.  I'm sure there's some other trigger, but I'm still trying to work out what that is.

Did you previously run the 32-bit version of Photoshop on this same machine?

Thanks,
David
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Frank Schürmann

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Hi David,
yes I deleted both caches. The windows-cache and the Adobe cash (I had to boot the machine into secure-mode to do that).
And yes, I had think that I had a 32-Bit-Version of Phtoshop installed before... I think it must be half a year gone and I had both verions of Photoshop installed on the same machine. But I deinstalled 32 Bit Version some months ago.
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Frank Schürmann

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Hi David,
there is another thing that may help you: I cant access all fonts in Photoshop via the direct Font-Selection - there are a few Fonts that seem to make trouble: I often needs Gill Sans Regular. If I select that font Photoshop will automaticly select Gill Sans Ultra Bold Regular. To select Gill Sans Regular I have to do a Workaround: Selecting Gill Sans Italic and after that switching from Italic to Regular. That works without any problems. I have exactly that problem since Adobe put the Font-Preview into Photoshop. The older Versions had absolutely no problems with my Fonts.
If I can help to find the problem, let me know.
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Hi Frank,

It really sounds like your Gil Sans Regular font is corrupt.  Could you try removing it from your system, clearing the font caches and then trying Photoshop?  If that font is the cause, the problem should go away.  To be safe, I would take out the whole Gil Sans family of font faces.

I ask about the versions because I'm trying to track down the cause.  The only common thread is that many users report having used both the 32 bit and the 64 bit versions on the same machine.  I'm wondering if the OS font cache is handling the change poorly and then passing a corrupt cache on to Photoshop.  At least, that's my working theory for now.  If I'm right, then there isn't much that can be done to prevent the problem (since it's Win7 and not Win8), but I would like to be sure AND lock down a work-around.

Thanks,
David
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Frank Schürmann

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Dear David,
Gill Sans is a very important font for me, because it is the main-CI-font of a company i am working for.
Before Photoshop added Preview it works absolutely fine. Other programs, which are using also a font-preview (for example Word), have never any problems with that font.
I use exactly that font until more than 10 years (!!!) without any problems nearly every day in Photoshop, Indesign, MS Word and other programs. So I really have problems, to accept that the font should be now corrupt?
If it will help you, please get in touch with me and I will send you that font via email. So maybe it can help to find the cause of the problem.
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Hi Frank,

Files can become corrupt specifically from use, particularly lots of regular use.  They're like anything else; they can wear out.  All that needs to happen is a single bit to go wrong...caused by a minor power glitch, imperfection in the HDD material, etc...

I'm not say never use the font again.  I'm saying use the scientific method to determine what the cause of the problem you're having, and, if this font indeed is the source, then get another, non-corrupted copy of the font file.

The fact that the problem goes away when font preview is disabled strongly suggests an issue with one (or more) font(s).  That you're getting automatic substitution within PS also suggests a specific issue with Gil San Regular.

Does that make sense?

Thanks,
David
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Frank Schürmann

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Dear David,
I deleted the Gill Sans-font completely and reinstalled it.... nothing changes... the problem is still there. I think that there ia a generally bug with the Font-Thing in the actual PS Version.
The second thing is that Gill Sans works best in Indesign CC! The preview is wonderful and you can select it without any problems... also all other programs have no problems. So believe me, the font is absolutely OK - you have a little bug in Photoshop!
As I said, if you like to check it by yourself I can send you the font.
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Hi Frank,

Actually, to test whether or not the Gill Sans font has an issue, you need to remove it, delete your font caches, and then try to use PS *without* having the Gills Sans font on your system.  No other test is really going to cover things.  If your source for the font is bad, then all attempts to use any copy of that source will be bad.  You need to test with a control (no font) in order to ensure that the problem is/is not with that font.

I'm not saying Photoshop doesn't have a bug.  I'm trying to determine the trigger for the bug, as I cannot reproduce this problem here, nor could any prerelease tester.  But we need to know the cause in order to come up with a solution...

I will follow up with an email for the font.

Thanks,
David
(Edited)
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Ane Brusendorff

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I have tried to follow Geoff's instructions but it does not work for me and I am really frustrated, because I need to work on a website, which I can't because Photoshop isn't working for me. When I delete all the files in Safe mode and start my computer all the files are back. The system font cache in Windows say they can't be deleted because they are open in n360.exe, which I think has something to do with Norton Security Suite, does this explain anything?
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Ane Brusendorff

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I hadn't realized I could turn off font preview, so I did and now I can work again. But is that a permanent solution.
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Geoff Claydon

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Hi Ane, I'm no expert but maybe try it with Norton disabled in the start up as well as the Adobe apps.
Geoff.
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Hello Ane,

Geoff is right.  You should probably disable Norton as well when you try to delete the font caches.

Please note, in order for your system to operate, you will need font caches.  After you delete them, the OS will generate new ones.  Photoshop will do the same.  That's fine.  The important part is to remove the CORRUPT ones (both OS and Photoshop) at the same time and THEN try to run.  It is, however, CRUCIAL that you delete the caches.  Skipping that step would be like trying to bake a cake, but skip using the oven because it's in use -- ALL steps in the process need to be performed if you want the desired result...

Thanks,
David 
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Ane Brusendorff

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I see the logic in that and since I already have done what Geoff did, I obviously didn't get all the font caches, will have to try disabling Norton next, just have much work to catch up to, thanks for your help!
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My short-term goal is to get everyone working again.  Once we have a work-around, I'd like to figure out the cause.  Did you run the 32-bit version of PS on this same machine?  Install any unusual fonts?  What other apps do you use?

Scratching my head, cuz I can't repro this at all...

Thanks,
David
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A

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Hi, same problem here - Photoshop freeze each time when using text tool. I deleted all cache in:
C:\Windows:\ Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop CC 2014\CT Font Cache\

and the:
windows/system32/FNTCACHE.DAT

But in:
C:\Windows:\ServiceProfiles:\LocalService:\Appdata:\Local

I couldn't manage to delete all files even after reboot.

Please fix the issue asap...

Thanks,
Avi
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A

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BTW: I don't know if that help but when playing with the text tool in Muse it sometime crashes. Those all happened on the latest several updates... My machine work with 2 languages (English&Hebrew)
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David, Official Rep

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Hi Avi,

First, to clear the cache, you have to delete all the files.  I'm starting to suspect that whatever is corrupting the cache might also be the reason that these files are hard to delete.  Normally, this is not the case -- the files have no issue and can be readily removed.

So, two things...

First, figure out what is preventing you from removing those caches on your machine and delete them.

And, before you delete the caches, can you send me a copy so we can try to triage the cause of this problem?

I'll follow up with an email message so you have my address.

Thanks,
David
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David, Official Rep

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Howdy folks,

So, one possibility that I came up with is that you have TWO sets of cache files -- one for 32 bit and one for 64 bit and somehow they're not playing together well.  Could you please check to see if you have additional fntcache*.dat files anywhere on your system?  This might be grasping at straws, but I'd love to get to the bottom this.  Also, if anyone has them, I would love to have you send me your font cache files (all versions) so we can try to reverse engineer the cause of this.

Thanks,
David
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Chris Concannon

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hi any update on this? mine is still crashing
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David, Official Rep

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Hi Chris,

Internally, we cannot repro the problem.  We're asking users who experience this to send in copies of their font cache files so we can figure out the cause.  Our running theory is that the problem is caused when you run both the 32-bit and 64-bit versions of different releases of Photoshop on Win7, resulting in a font cache corruption.  Since I suggested clearing both the 32 and 64 bit font caches, I've heard nothing more about this problem from users.  Have you tried this?

Thanks,
David
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Richard Dean

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David,
I'm still having this same problem that I started this thread about. I have tried all the things you have suggested to no avail. I have not been running photoshop in both the 32 bit and 64 bit versions; only the 64 bit version. I have cleared all the font caches several times, both photoshop and windows. Still an issue that is frustrating and I would have thought we could have resolved this over the past several weeks?
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Jamie Allen

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David

Your comment to Chris Concannon suggests that you think the problem has gone away. It hasn't. I have not posted here for a while as I suspected (and indeed expected) that you were working on a fix.

Just like Richard Dean above, nothing that has been suggested has fixed this problem on my machine (apart from disabling the font preview).

I, like Richard, would have thought this would have been fixed by now. I understand that you cannot replicate the problem, but there is definitely a problem here.

I suggest that you've heard no more from users, as we've all turned font preview off, and are waiting for you to fix it.
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Hi Jamie,

I totally understand people are still encountering this issue.  I'd love to be able to offer a solution, but if we cannot reproduce the problem, how can we come up with one?  There's definitely some step missing in the descriptions here which is an important part of replicating the bug.  This is why I've been asking those who encounter this problem to send me their font caches, in the hopes of reverse engineering a cause.

For now you can turn off font preview, which I realize is NOT an ideal solution, but it's a stop-gap until we can find and resolve the real culprit.  Until then, any additional information you can offer would be helpful.

Thanks,
David
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Frank Schürmann

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I "maybe" found a hint about the problem:
It seemed that Photoshop have problems when you have Fonts with the same name installed. I am not 100% sure but in my case I found out that I installed two fonts with the same name (Gill Sans - they are a bit different fonts but with the same name). Photoshop seemed to have an exteremly problem with that constellation.
I send my font-folder to David by Wetransfer... but they didnt download it until now (!?)... so they have the possibility to check it out and reproducing this constallation ...
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Hi Frank,

Your email went to my SPAM folder, so I didn't see it until you mentioned it this morning.  I've now downloaded what you sent, but what I was really hoping for is your font cache.  I will forward these along in any event.

I would suspect that two fonts with the same name could trigger a problem, but will have to investigate more.

Thanks,
David
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Frank Schürmann

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Hi David,
did you get my Font-Caches? I send them yesterday and hope they dont went into your SPAM ;-)
Thanks, Frank
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Hi Frank,

Sorry, I didn't respond here.  Yes, I got them and forwarded them.  

David
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Frederic Gooris

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Hi David,
any updates on the issue? managed to delete the Photoshop caches, but not all the OS ones (same Win7 x64). First explorer prevents me from deleting them. After restart it are the desktop gadgets, close all the desktop gadgets, then it is the AVG User interface... Bottom line is that the problem remains...
Any help would be greatly appreciated.
Thanks,
Frederic
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David, Official Rep

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Hi Frederic,

We haven't managed to figure out the cause of this issue.  Two things:  First, if you could send us your corrupted font caches, that would be helpful.  Second, unless you delete ALL font caches, including the OS ones, I really doubt the corruption can be cleared.  I'm guessing that the source of the corruption is also the reason your files are locked -- they should not be and if some app is locking them, that's also probably the source of the problem.

Thanks,
David
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Frederic Gooris

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Hi david,
can you drop me a line by mail so I can send them to you? I only have the noreply address right now.
Thanks, Frederic
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Email sent.  Thanks, Frederic.

David
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Jamie Allen

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Just to clarify David (and Frederic), I deleted ALL my font caches fine (including the OS ones), but the problem persists.
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David, Official Rep

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Hi Jamie,

Could you please send me your font caches?  I'd like to try to reverse engineer the problem from them.  I will follow up with an email.

Thanks,
David
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Jamie Allen

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I've already sent you my font caches, on the 24th October via email, as you requested back then.
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David, Official Rep

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Howdy Jamie,

Strange, I don't seem to have the email and it's not in my SPAM folder.  Would you mind resending me those font caches?  I've sent you an email with my email address.

Thanks,
David
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Frederic Gooris

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I was able to delete the Photoshop font Caches, but not all of the OS Caches as many here described. Strangely, I could drag these persistent OS Cash files to the desktop without Windows complaining they are in use, leaving the "C:\Windows:\ServiceProfiles:\LocalService:\Appdata:\Local" folder free of font Caches files.

With the Caches files now on the desktop, I could still not delete them (still in use according to Windows) and Photoshop continued to freeze up. Only after rebooting, I could delete the OS font caches files on my desktop without issues, and now Photoshop is running smooth again.

Don't ask me how or why, but it did the trick....
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Yeah, I would guess that by moving them and rebooting, you interrupted whatever app was co-opting the files, allowing the system to regenerate new, fresh (and uncorrupted) copies.

Thanks for the feedback, Frederic!
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David Stanley

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I followed the instructions for deleting the Photoshop font cache and everything started working again. (Win 7 64 bit and PS CC 2014) I did not delete any of the system fntcache files.
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David Stanley

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Spoke to soon because it is back again this morning.
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David, Official Rep

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Hi David,

It appears that the problem with corruption in the system caches.  This then propagates into the Photoshop caches and causes the problem.  You're going to need to isolate and delete the caches.  I would actually love a copy so we can track down the culprit.  I will follow up with an email.

Thanks,
David
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David Stanley

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I did find the font Haettenschweiler in my font folder. Removed it.
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David Stanley

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I want to restate that I tried all the cache fixes multiple times and nothing worked but as soon as I removed Haettenschweiler font from my fonts the problem cleared up and I have been running without a problem ever since. That is about a week now. I am pretty sure I cleared out the Adobe cache files one last time after removing the Haettenschweiler font.
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David, Official Rep

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Howdy David,

It is important to delete any font cache after removing a problematic font so that the cache can rebuild without the corruption.  If Haettenschweiler was the source, then you'd need to clear the Adobe cache for Photoshop, but it would become recorrupted via the system cache, so you need to get rid of them both.  What was the source of your Haettenschweiler font?

Thanks,
David
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David Stanley

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I never was able to get the system to allow the deletion of the system cache files - even signed in as admin. But the whole thing continues to be trouble free since doing what I did.
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Tony Boyle

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I can add to this. My PS CC was fine on my main machine (64bit), but I went out to a meeting and created a filet on PS CS6 on my 32bit laptop. Haven't been able to use type tool on main machine (PS CC) since I've opened the file that was saved on 32bit CS6.
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Hi Tony,

What you describe seems unlikely.  There's nothing in the Type tool that "remembers" settings, other than formatting.  What little there is should be cleared by trashing your preferences on launch. You can do this by holding down Alt, Ctrl, and Shift keys on Win and Command, Option, and Shift on Mac while starting up Photoshop. A dialog box will appear asking if you wish to delete the preferences/settings file.  Please do this and let me know if that clears your problem.

If you still have this file you created on your laptop, I would be happy to check it out for you if you could send it to me.

Thanks,
David
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Stephen Dixon

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Deleted the cache files and it fixed the problem. I had to quit everything and then kill the processes that had active handles on the system caches, and that caused weirdness until I restarted.
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Howdy Stephen,

What you're seeing is what I would expect.  It seems like there's some process that grabs the system font cache on Win7 and locks it up as well as corrupts it.  Then, Photoshop reads the system font cache and adds that corruption to itself.  The solution then is to clear the source of the corruption as well as our font cache and let them both rebuild normally.

My concern, of course, is what app is triggering the problem in the first place.

Thanks for the feedback.  If you have problems again, please send me your font caches.

Thanks,
David
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Frank Schürmann

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Today I got a new update of Photoshop and installed it via Adobe Cloud CC. Since that, the main problem with the texttool seemed to be gone. It is not slow or feezing any more. The only thing is that can not select Gill Sans Regular but the main problems seemed to be gone...

I didnt delet any caches or did other things... I still installed the update... thats all.
Thanks to the Adobe-Photoshop-Crew... it seemed that they fixed some texttool-problems with that new Update!
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Chris Cox

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Photoshop hasn't shipped an update since 15.2.1.
Are you confusing the Camera Raw 8.7 update with a Photoshop update?
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Frank Schürmann

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I got an new Update today. I only can say that my Font-problem seem to be gone and I have following Version:

Adobe Photoshop Version:
2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299 x64
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Chris Cox

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Camera Raw 8.7 was released today, not a Photoshop update.
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Frank Schürmann

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I also deleted the second Gillsans-Font and now I have absolutely no more problems with the fonts...!
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David Stanley

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Does anyone know of a little app that scans font files looking for problems? Am I just dreaming?
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David, Official Rep

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Howdy David,

Use the script you find here, under Solution #5: http://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.html

Thanks,
David
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Lisette Rotman

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Hi,

I am experiencing this freezing issue as well. I don't have to force kill Photoshop, but have to wait several seconds each time I type or edit a text box. I am in Windows 8 64bit, not Windows 7 like the others. I will try to disable the font previews like mentioned above but wanted you to know this issue is not isolated to Windows 7.
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David, Official Rep

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Hi Lisette,

Do you have a large number of fonts on your machine?  Do you get a number of them from the Internet?  Have you checked the integrity of your fonts?  You might want to run through the steps found here: http://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.html.

Thanks,
David
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Roman Smolkin

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Hi, I just installed the latest Acrobat and Photoshop yesterday, and started having this exact problem. Photoshop freezes when I use the text tool. But also, I get another system error:
Faulting application name: AcroDist.exe, version: 11.0.0.379, time stamp: 0x505fc6ef
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000005
Fault offset: 0x0002e3be
Faulting process id: 0x14dc
Faulting application start time: 0x01d013b3a4adea4d
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\AcroDist.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: e59856dd-7fa6-11e4-bd15-005056c00008
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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That's an issue with Acrobat. You can work with the Acrobat team here: https://forums.adobe.com/community/ac...

Have you troubleshot your fonts? http://blogs.adobe.com/crawlspace/201...
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Richard Newton

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I believe i have a temporary fix for this problem.

The problem lies in the creation of the font cache files by adobe photoshop.
The folder C:\Windows\ Users\[user name]\AppData\Local\Adobe\TypeSupport is created after the first use of photoshop 64bit.

If you delete this TypeSupport folder and run 64 bit photoshop and try the text tool, you will find it loads and works fine. However, try closing photoshop 64bit and open it again that folder gets re-created and it wont launch again.

To fix this i have deleted the contents of the TypeSupport folder and altered the security of the folder permissions so i don't have read/write access to it. So photoshop cant write anything to the folder anymore and therefore loads every time.

I have had this fix running on 4 of my work PC's which all had the same symptoms.

Feel free to try it.
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Chris Cox

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That isn't a good idea. Also, it means that you have a corrupt font or OS font cache on your system causing the problem, and you're just hiding the problem temporarily by disabling the Photoshop font caches.

How to troubleshoot your fonts and OS font cache: https://helpx.adobe.com/photoshop/kb/...