Elements 15: When I open a pic in the edit mode, the pic opens in a small box in upper left hand corner

  • 1
  • Problem
  • Updated 10 months ago
  • Solved
  • (Edited)
Using PSE 15. When I open a pic in the edit mode, the pic opens in a small box in upper left hand corner of page, not inside edit page. Is there an easy fix? I have uninstalled and re-installed and the same thing happens.
Photo of Cathy

Cathy

  • 3 Posts
  • 1 Reply Like

Posted 10 months ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15633 Posts
  • 2369 Reply Likes
What OS/version are you running on? Can you post a screen shot of your entire screen to see what you're describing?
Photo of Cathy

Cathy

  • 3 Posts
  • 1 Reply Like
WINDOWS 10
Photo of Kevin McCarthy

Kevin McCarthy

  • 2 Posts
  • 2 Reply Likes
There is a work round to this as I found out. I was having the same problem. It only happened after the last Windows 10 Update. If you close Elements and then hover over the elements shortcut then right click and choose run as administrator. A box will pop up saying do you want this app to make changes to your device. Click yes and elements will open and run normally.
Photo of Cathy

Cathy

  • 3 Posts
  • 1 Reply Like
Your solution worked!! Thank you.
Photo of Kevin McCarthy

Kevin McCarthy

  • 1 Post
  • 0 Reply Likes
Thank you for your feed back
Photo of Michel BRETECHER

Michel BRETECHER, Champion

  • 1269 Posts
  • 268 Reply Likes
See:
https://feedback.photoshop.com/photoshop_family/topics/floating-all-windows-elements-15
This known bug has been solved in PSE2019.
However, I don't think the fix has solved the core of the problem when you have allowed 'floating windows' in your preferences.
Now, when you open your files in floating windows, you can see that they are opened in the top left small windows and finally the editor triggers automatically the 'float all' command, which opens the real windows.

The common workaround was to issue that 'float al' command from the layout icon on the bottom bar.