Photoshop: Lag using Multitouch Gestures on macOS with Cintiq 27QHD touch

  • 1
  • Problem
  • Updated 6 months ago
  • (Edited)
While using the Cintiq 27QHD touch on Mac (High Sierra) with Photoshop, the multi-touch gestures won't act as normal. There's a lot of lag and delay, and you can't really rotate and pinch to zoom like you do windows, also no pan gesture at all.

Would appreciate if this gets corrected, on incoming updates.
Thank you.
Photo of Ruben Hiraga

Ruben Hiraga

  • 3 Posts
  • 1 Reply Like
  • frustrated.

Posted 7 months ago

  • 1
Photo of David Tristram

David Tristram, Employee

  • 127 Posts
  • 56 Reply Likes
My quality engineer tells me touch gestures on a cintiq is working normally with the latest Mac OS seed.  Touch gestures are not perfect on Mac/Cintiq.  Let me know if things are worse now than they have been in the past.  
Photo of Ruben Hiraga

Ruben Hiraga

  • 3 Posts
  • 1 Reply Like
Greetings David,

Thank you for your response. I have always worked on my Cíntiq using photoshop on windows and touch was great. Recently I moved to Mac, and I couldn’t notice more how the touch gestures were funky and laggy while using photoshop on my Cintiq.

I can really tell if it’s acting worse than in the past, but definitely not ideal behavior. Looking up on YouTube, there are videos complaining about this problem since 2012. Doesn’t look as acting as normal to me.

I have tested applications like Autodesk Sketchbook Pro and others and their touch gestures on cintiq with Mac works perfectly just as photoshop do on a windows machine.
Being able to pinch to zoom and rotate at the same time, and use panning with double tap 2 fingers.
Photoshop on Mac is performing touch gestures like its trying to emulate keyboard shortcuts.

I would appreciate if your team could take a look into this matter. As newer cintiq models with touch features are being released, I can’t help not thinking that Adobe is not taking good care on its Mac users.
Photo of David Tristram

David Tristram, Employee

  • 127 Posts
  • 56 Reply Likes
You are right, Ruben.  The touch gestures on Mac work by processing the "synthetic" scroll bar pan and zoom events that MacOS creates for us.  On Windows, we use and interpret ourselves the raw touch events, and we get to decide what is a pinch and what's a pan.  So the touch experience is better on Windows.  There are more arguments now for improving things on MacOS and I would like to see us up our game on that platform.  
Photo of Ruben Hiraga

Ruben Hiraga

  • 3 Posts
  • 1 Reply Like
Thanks for the prompt reply David,I'm glad you and your team is aware of the "issue" and are looking to improving that matter.Looking forward to it.