Elements 14: Prints have deteriorated. Other progarammes work well. Any advice will be appreciated.

  • 1
  • Question
  • Updated 6 months ago
  • (Edited)
Photo of Mike H

Mike H

  • 2 Posts
  • 0 Reply Likes

Posted 6 months ago

  • 1
Photo of Cristen Gillespie

Cristen Gillespie

  • 1169 Posts
  • 315 Reply Likes
I think you're going to need to give a lot more information here. What do you mean "your prints have deteriorated."? Prints fading or in some other way changing after printing would be a problem with your printer's ink, paper, and the way they're displayed. What other programs do you print from that your prints don't display any problems?

If you're saying your prints don't come out looking like how they look on your monitor,  not that they have deteriorated over time, we will need to know about how you're setting up to print. Is your monitor calibrated? Are you using Photoshop Elements to manage the color, or allowing the Printer to manage color settings? Are you making sure that if you've chosen Photoshop, you're turning off printer management in your printer's settings?

Printing is a very complex issue, so the more we know, including the OS you're using, the more likely someone here will be able to help. I don't use Elements (I use Photoshop), so if your printer dialog is different from Photoshop's, someone else will be able to help you with it. There are several Elements experts here.
Photo of Mike H

Mike H

  • 2 Posts
  • 0 Reply Likes

Thank you for your response.

Yesterday, a friend came round and recalibrated the screen and checked the settings in the Epson printer software.

Prints seemed much better; the dull muddy colours were transformed back to their previous vibrant state.

Before the recent Windows 10 update all seemed to be fine but whether that is the source of the trouble I cannot say.

I will do some test printing today. If the trouble persists, May I come back to you?

Mike

Photo of Cristen Gillespie

Cristen Gillespie

  • 1168 Posts
  • 314 Reply Likes
I'm glad you found the problem, at least for now. Each update to our OS can cause a problem with drivers, but it's actually worse for us on Macs because we can't get new drivers from the manufacturer. We depend upon OS updates.

However, it does sound from your description as if the problem was the monitor drifting or the monitor profile getting lost, since recalibrating fixed it. Adobe doesn't control the monitor calibration, so I don't think it was them. Not that I could say with 100% certainty.

And of course, if this isn't the fix, come back. Someone here, whether one of us users or Adobe staff themselves, will try to help out.