User does not see all albums shared to them

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  • Problem
  • Updated 1 year ago
I have shared albums with a client using their email address.  They created an account so they could see all of the seperate albums I shared with them.  But they only see 1 album, they do not see the others that were shared with them.  Email addresses were verified, the account email address is correct.  But they can not see all of them when logging in.
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Damon Biddle

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  • frusterated because my client is? They want me to switch to another product...

Posted 1 year ago

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Photo of Alex Dixon

Alex Dixon, Company Admin

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My best guess is that they only accepted one of the invite e-mails.

If you sent out 3 invites for different albums, the client will need to accept each one to get access. If you look at the Share & Invite UI you should see a difference between a pending invite and an accepted user on the share (the pending invite will show a mail icon instead of an avatar).