Photoshop: Problem Installing CS6 CSXS update

  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
I've bought PS 13.0.20, looked for updates, there were, but I can't install them:
"Adobe CSXS infrastructure CS6
Update is not applicable. Error code U44M1P28

the's a broken link too:
http://www.adobe.com/special/errorpag...

Adobe Extension Manager CS6 Update
Update is not applicable. Error code U44M1P28
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Carlo Ottaviano Casana

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Posted 4 years ago

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SG..., Employee

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Hi,

We've seen this problem when trying to run the update on the Ps CS6 public beta. Did you have this installed in the past? You also mention having 13.0.20, where did you get that number? Do you have the standalone Photoshop CS6 or was this part of a Suite purchase?

regards,
steve
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Carlo Ottaviano Casana

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Hi Steve, thanks for your help,
Yes, I've installed the public beta, then when the trial period was over I bought it. I got the PS version number (13.0.20120305.m.4152012/03) by clicking on "about this PS". I bought the standalone version.
Regards,
Carlo
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SG..., Employee

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Hi Carlo,

Thanks for the info, that helps to understand your situation. What you'll need to do is uninstall the public beta build. You can find instructions here: http://forums.adobe.com/message/43617...

I'm going to assume you don't have any other CS6 standalone products. If you do, I'll have to check if they need to be uninstalled as well.

Then install the final shipping version and use the AdobeID and serial number associated with the purchased version. Now try running the CSXS Infrastructure 3.0.1 update and it should work without errors.

Sorry for the confusion with the public beta build. We couldn't make it so it would just patch any changes and work as if it was a full shipping install version.

regards,
steve
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Carlo Ottaviano Casana

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Hi Steve,
I've followed your instructions and upgraded without problems!
Thank you so much,
Carlo
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SG..., Employee

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Hi Carlo,

Glad to hear that worked and you're up and running.

regards,
steve
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Jeevanjot Singh

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This helped me too. Thank you Steve.