Photoshop.com: Uploading failure

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  • Problem
  • Updated 6 years ago
  • (Edited)
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For three days now I can't upload any pics anymore, not from the express uploader too. The uploader lets me choose the files but then nothing is happening anymore.
I haven't changed any settings, neither other computer problems......Help!!!!
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Hanneke Eerden

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Posted 6 years ago

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Chris Cox

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Upload from what application, to where?
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Hanneke Eerden

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I'm using the regular Photoshop.com and that always worked. Now I can't upload pics from my computer or laptop to photoshop library anymore. It's not a problem in my laptop because at work it doesn't work either on a different computer.
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Xpertpse

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Have you tried clearing your browser cache?
Try that and try to upload again. It is working perfectly fine for me.
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Charlie D, Official Rep

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Hi Hanneke

This older forums post may provide what you need:
http://forums.adobe.com/message/34395...
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Hanneke Eerden

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Thanks! This I'm going to try and then give up....
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Hanneke Eerden

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But the strange thing is, it happens at all computers I try...at work and at home...but I'll try!
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Charlie D, Official Rep

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I didn't know you are having problems on multiple machines. That indicates an account problem. I kicked off a process on your account that will try to resolve problems. If you still have issues when trying later, please reply back so we know to continue looking into this issue.

And this may sound silly at this point, but can you try logging out and back in?
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Hanneke Eerden

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I tried the other solution, no effect, now I'll wait until tomorrow to try again. Thanks for the support!
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Charlie D, Official Rep

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There may be a problem on our side. We'll take a closer look, and reply back here with news when we have some. It may take a few days or longer. In the mean time, if you later try this and it works please let us know.

Thanks,
Charlie
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Hanneke Eerden

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thanks so much, will let you know if it works or not later!
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Charlie D, Official Rep

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Hi Hanneke

A developer wanted more information to debug the problem. When trying to upload, were you using Photoshop Express (the mobile app), the Photoshop.com AIR Uploader app, or one of the online uploaders (either the one in the Organizer or the one on the site that's accessible from their gallery page).

Thanks
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Hanneke Eerden

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hi!
For uploading I normally use the express uploader I downloaded from the Photoshop website, but since that didn't work, I now try to upload pics straight from the Photoshop site, after signing in, my homepage, upload pics.
It keeps stuck at 0% no matter if I try one or more pics.

I tried to make a screen pic a few seconds ago from the uploading error message and guess what...it uploaded....! Don't know if this is temporarily but this one worked again!!
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Charlie D, Official Rep

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And now did you try uploading more images too? Is it working now?
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Hanneke Eerden

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Must try as soon as I'm home, in 2 hours, will let you know! wow :-)
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Hanneke Eerden

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it's working again!!!!!!!!!!!!! :-) thanks so much!!!!

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