Photoshop Elements: Upload pictures to smugmug doesn't work

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  • Updated 7 years ago
  • (Edited)
Upload pictures from pse to smugmug doesn't work. Have a look at this thread: http://forums.adobe.com/message/3248122

Please provide a solution for this.
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manuel kaderli

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Posted 8 years ago

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manuel kaderli

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need a solution as well....
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Laura Wadsworth

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Help, please! Would love to see some response to this issue from Adobe.
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Robert Rose

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I just subscribed to Smug Mug largely because of the PSE9 feature allowing direct uploads. I contacted SmugMug but it appears from all the posts on Adobe the problem is Adobe and no one gives a darn.
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Derek Zurfluh

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Ditto.
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Matt Norwood

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Since I too have yet to see any real response from Adobe on this issue, and I was the one that started the original thread, I've decided to develop my own software solution to get pictures from PSE to SmugMug.

I'm only a few days away at this point from releasing the first version.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I've asked someone on the Elements engineering team to take a look at this.

I just tried uploading a few files of my own and didn't have a problem. I looked through the U2U thread above to try and find consistent steps to reproduce. Is there a specific operation you need to do in order to trigger the error?

It seemed like it may have something to do with metadata/captions.

Is it only certain files that are affected? If so, does using the SmugMug website to upload the files directly to SmugMug without the PSE uploader in the mix work? Or does that fail as well.

(Sorry, I'm not as familiar with Elements Organizer issues as I am with Photoshop/Elements editor)
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Derek Zurfluh

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I can't say whether I have had any consistency in whether it uploads with or without metadata. The question in my mind is, why doesn't Adobe know? SmugMug has been an option for at least three versions now (8, 9, and now 10). It should be a robust and consistent operation with all of the Elements features. I for one am getting sick of spending money on Adobe software that does not do what it is supposed to do. I switched from 8 to 9 because 8 flat-out stopped working and Adobe refused to assist. Now in version 9, it is preventing me from organizing my files on my hard-drive and on-line as I wish, which is the main reason I wanted it AND IS WHAT IT IS ADVERTISED TO DO!!!
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Matt Norwood

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I normally get the error when I'm uploading multiple (10-100 pictures of high quality 4MB+)

I had posted a Wireshark network capture in the very beginning, but I think the link is dead now. Here it is again: http://bit.ly/rf8R8y

Basically, it shows what happens when the upload works/doesn't. When it doesn't it never even tries to hit SmugMug... Telling me the problem is within Elements.

It probably does have something to do with those pictures that have some type of other meta/captions tied to them. Honestly it has been so long since I've even tried to upload anything w/ Elements I can't remember all of the details.

I do have a better chance of getting the files to upload if I write the keywords to the files themselves vs depending on Elements to read the info from the database and attaching it. However this still fails as well. I do remember back in September it being really frustrating when I had selected hundreds of files to upload over night while I slept. I woke up the next morning to learn it had only processed the first 5.

Smugmug uploader has no issue uploading these files.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Matt, thanks. I think part of the problem is it isn't clear what the secret is to reproduce the problem. We'd have a better chance of getting this fixed if we can get a set of files or reproducible steps so that our testers can reproduce the problem in house. If anyone has specific steps for triggering this problem, let us know.
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Matt Norwood

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Jeffrey,
I was able to reproduce the error tonight.
I selected 20 files to upload them to an existing SM gallery.
It made it through 16 of the 20 before giving the error.

I've made a zip file with all 20 of the pictures, a note of what worked/didn't, and a copy of my pse9db.

Send me an email or PM me and I'll give you the link to download the zip.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks Matt. The PSE engineering team has the files to repro and are investigating. Thanks for your help.
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Michael Isaac

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Yes, same here. Longtime Photoshop Elements user, just signed-up with SmugMug, and very disappointed that this problem has been known for a while and not yet been addressed by Adobe.
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Robert Rose

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I don't see how this solves the problem! Adobe owes us a fix not just a thread of comments. Disgusted!
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Matt Norwood

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By the end of the weekend, I'll be able to post my first version of the program I've written to upload pictures from Elements albums to SmugMug.

I was able to upload over 1,000 pictures last night without any issues using it.

I just have a few more finishing touches to add before I put it out there. You can check out the original thread: http://forums.adobe.com/message/3248122 for more details

Edit: added screenshot
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Matt Norwood

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The first version is out there to use. The program and details can be found here: http://www.mnorwood.com/ElementsUploa...
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mike brekke

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I appreciate Matt's puting the effort into building his own tool, but it's pretty ridiculous that Adobe hasn't fixed it. I've had the issue since I bought Elements 9.over a year ago. There's nothing special being done to cause it. I've had sporadic success with individual shots, but if I ever try a number of images at once, even 25 or more, I get the issue. There's nothing fancy; primarily images from my Canon T1i direct from the flash memory to the Elements organizer, sometimes edited with Elements, sometimes not. I've resorted to updating thumbnails, and then using Microsoft Live Photo Gallery to upload to Smugmug with a widget. That's a pain, though, and not 100% for some reason (metadata/tag differences). Fix it, please, Adobe. And while you're at it, fix the uploader so we can upload our videos to Smugmug at the same time. Smugmug can handle it, but you're uploader doesn't seem to think so...
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charlie Johnson

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While I'm glad to see I'm not the only one with this error, I am also really sorry to see that adobe has not responded to the many complaints. It has been 3 months since the last post, has there been any progress or fixes?

I am a quality engineer. I understand the difficulties involved with fixing a software error that is not easily reproducible. However, I find it difficult to believe that this error is not easily reproduced since it occurs 100% of the time for me. I have never been able to upload a photo to smugmug.

I sincerely hope that adobe is taking this issue seriously and has been working to correct it.
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Derek Zurfluh

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How can so many people be having the problem, and Adobe says they can't reproduce it? That's just not a credible statement. Sorry Adobe, you're dropping the ball...again.
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Sandra Hemminger

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I just spent an hour on the phone with Century Link, my internet provider.

While I was on the phone, he did a Google search for SmugMug and found that quit a few providers are being referred back to them from SmugMug; with SmugMug indicating that the problem is on the part of the internet provider.

While I was on the phone with the CenturyLink tec, we checked my connection and ran a Broadband speed test. Both of which indicated that the problem is with SmugMug.

I have now spent many hours with SmugMug trying to figure out what my problem is. I now believe that I have not had a problem the whole time. I believe that SmugMug has a known issue that they did not disclose to me. The issue appears to span between multiple internet providers if not all internet providers and SmugMug. If I had known this was a SmugMug issue, I would not have spent the last 2 weeks trying to troubleshoot. I resent the amount of time this has cost me.

I've talked to SmugMug, I've talked to CenturyLink, I've tried uploading from Photoshop to SmugMug and I've tried Uploading from SmugMug, I've ran test after test after test.

Is there an issue with SmugMug or Adobe Photoshop Elements?
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Derek Zurfluh

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Sandra - That's always a possibility. However, when Adobe Photoshop Elements 8 works for transfer of files and Adobe Photoshop Elements 9 doesn't, and I can use Microsoft's free photo software to transfer files, and when one of the users above has come up with a work-around that works fine with SmugMug, the evidence suggests to me the difficulty is likely with Adobe Photoshop Elements 9.
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Brett N, Official Rep

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From our engineers, the secret formula for making this happen appears to be this:
1. On Mac OS
2. File format is JPEG
3. File has one or more Keyword Tags applied
4. Tags are not written to file.

Is anyone experiencing anything different than the above?

Looks like we have a fix implemented in Photoshop Elements 10.

Is anyone experiencing this issue with version 10?

If you are using version 9 or 8, could you try the version 10 trial to see if the behavior continues?