upgrading from ELEMENTS 9 to 13. Paid for upgrade. no upgrade

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I had Photoshop 9 and paid $69.99 to upgrade to 13. It supposedly downloaded but I can't find it and nothing has changed photoshop is still 9
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Janie Braden

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Posted 3 years ago

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Chris Cox

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Elements 13 would install as a separate application. It would not overwrite or replace your Elements 9 installation.

Did you run the installer after downloading it?