Photoshop: Unable to upgrade Photoshop or Dreamweaver: error code U44M1P7

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  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Unable to upgrade Photoshop or Dreamweaver: error code U44M1P7
Unable to upgrade Extension Manager: error code U44M1P29
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Simon Montague

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Posted 8 years ago

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Simon Montague

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What do these error codes mean?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
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Simon Montague

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tried Dreamweaver soln.-removed 11.0.3 updater. didn't solve problem! Perhaps problem is Extension manager error?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Possibly. Does this solution work for Photoshop? http://kb2.adobe.com/cps/902/cpsid_90...
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Simon Montague

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I believe all problems solved. Re-installed Photoshop, Dreamweaver and fire works. Seem to have all upgraded appropriately. I had previously re-installed acrobat pro - wasn't opening. i have the main adobe programs on a separate hard drive and had previously also had the 'gubbins' (the workers?) there as well. Now all the 'gubbins' are on the main working hard drive (a Mac) and all appears well. will let you know if any probs. in future. Thanks, but it is, judging by your mail an ongoing problem with upgrades - Adobe please be aware!
P.S. I had previously had no problems upgrading, even with the workers in the 1st worker hard drive.

Simon.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks for the update Simon. If you can provide the installer logs that Irina requested below, she can investigate what went wrong in order to prevent it from happening again.
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Irina Satanovskaya, Employee

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Could you please provide Photoshop Installer Logs?

• Windows 32 bit (XP, Vista, 7): \Program Files\Common Files\Adobe\Installers\
• Windows 64 bit (XP, Vista, 7): \Program Files(x86)\Common Files\Adobe\Installers
• Mac OS: /Library/Logs/Adobe/Installers/

Thank you!
Irina Satanovskaya
Photoshop QE
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joaquim mota

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au atualisar o adobe no windows 7 64 bites aparece erro u44m1p7 pesso ajuda obrigado
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Darian Glover

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I received this error on updating.

Dreamweaver CS5.5 11.5.1 Updater
Installation failed. Error Code: U44M1P7

Windows 7 SP1 64-bit, Adobe Creative Suite 5.5 Master Collection, Full Install, Adobe Update

*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Visit http://www.adobe.com/go/loganalyzer/ for more information
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
RIBS version: 4.0.50.0
Win OS version: 6.1.1.0 64 bit Type: 1
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
deploymentFile option not given
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 0
:: END TIMER :: [Sync Media DB] took 849.115 milliseconds (0.849115 seconds) DTR = 301.491 KBPS (0.294424 MBPS)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: C:\Users\Darian\AppData\Local\Temp\Adobe\AAMUpdater\AdobeDreamweaverCS5.5-11.5\11.5.1\Setup
Updating media info for: {0910A155-4ED1-4C59-9B75-8994A277FD83}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: AdobeDreamweaver-11.5-All-Update
Path: C:\Users\Darian\AppData\Local\Temp\Adobe\AAMUpdater\AdobeDreamweaverCS5.5-11.5\11.5.1\Setup\payloads\AdobeDreamweaver11.5pt_BRLanguagePack-020611020533\Install.db
Updating media info for: {1DAB414E-4BE3-40BA-86A6-53DD64F6BD85}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: AdobeDreamweaver-11.5-All-Update
Path: C:\Users\Darian\AppData\Local\Temp\Adobe\AAMUpdater\AdobeDreamweaverCS5.5-11.5\11.5.1\Setup\payloads\AdobeDreamweaver11.5en_USLanguagePack-020611010340\Install.db
Updating media info for: {267BB98F-8C76-4D20-AEEE-D8F3FBD9EACE}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: AdobeDreamweaver-11.5-All-Update
Path: C:\Users\Darian\AppData\Local\Temp\Adobe\AAMUpdater\AdobeDreamweaverCS5.5-11.5\11.5.1\Setup\payloads\AdobeDreamweaver11.5ja_JPLanguagePack-020611011120\Install.db
Updating media info for: {33452FC4-145C-41F8-86F7-FDE1629138F9}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: AdobeDreamweaver-11.5-All-Update
Path: C:\Users\Darian\AppData\Local\Temp\Adobe\AAMUpdater\AdobeDreamweaverCS5.5-11.5\11.5.1\Setup\payloads\AdobeDreamweaver11.5nl_NLLanguagePack-020611021200\Install.db
Updating media info for: {3713E10F-D9C4-4A8F-89F1-9BF7BD9D53E3}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: AdobeDreamweaver-11.5-All-Update
Path: C:\Users\Darian\AppData\Local\Temp\Adobe\AAMUpdater\AdobeDreamweaverCS5.5-11.5\11.5.1\Setup\payloads\AdobeDreamweaver11.5-mul-020611004638\Install.db
Updating media info for: {46CD77E6-AD83-4936-9C8F-F8C411EB27BF}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: AdobeDreamweaver-11.5-All-Update
Path: C:\Users\Darian\AppData\Local\Temp\Adobe\AAMUpdater\AdobeDreamweaverCS5.5-11.5\11.5.1\Setup\payloads\AdobeDreamweaver11.5it_ITLanguagePack-020611015855\Install.db
Updating media info for: {4E236779-1418-4410-9D43-8D8F77EE505B}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: AdobeDreamweaver-11.5-All-Update
Path: C:\Users\Darian\AppData\Local\Temp\Adobe\AAMUpdater\AdobeDreamweaverCS5.5-11.5\11.5.1\Setup\payloads\AdobeDreamweaver11.5de_DELanguagePack-020611013742\Install.db
Updating media info for: {7013A154-56F0-4105-9F6F-0F03B377332B}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: AdobeDreamweaver-11.5-All-Update
Path: C:\Users\Darian\AppData\Local\Temp\Adobe\AAMUpdater\AdobeDreamweaverCS5.5-11.5\11.5.1\Setup\payloads\AdobeDreamweaver11.5cs_CZLanguagePack-020611024443\Install.db
Updating media info for: {88281C37-1AF9-425A-8846-25E5EB5418E0}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: AdobeDreamweaver-11.5-All-Update
Path: C:\Users\Darian\AppData\Local\Temp\Adobe\AAMUpdater\AdobeDreamweaverCS5.5-11.5\11.5.1\Setup\payloads\AdobeDreamweaver11.5pl_PLLanguagePack-020611023134\Install.db
Updating media info for: {89965A01-206C-4142-A5F6-2C198746AAF9}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: AdobeDreamweaver-11.5-All-Update
Path: C:\Users\Darian\AppData\Local\Temp\Adobe\AAMUpdater\AdobeDreamweaverCS5.5-11.5\11.5.1\Setup\payloads\AdobeDreamweaver11.5fr_FRLanguagePack-020611014522\Install.db
Updating media info for: {AC4135CB-B6DA-4FA1-8458-8A0E7661D95B}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: AdobeDreamweaver-11.5-All-Update
Path: C:\Users\Darian\AppData\Local\Temp\Adobe\AAMUpdater\AdobeDreamweaverCS5.5-11.5\11.5.1\Setup\payloads\AdobeDreamweaver11.5ru_RULanguagePack-020611022454\Install.db
Updating media info for: {ADF3AEF7-EBCE-4E09-A617-C3EBF469F678}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: AdobeDreamweaver-11.5-All-Update
Path: C:\Users\Darian\AppData\Local\Temp\Adobe\AAMUpdater\AdobeDreamweaverCS5.5-11.5\11.5.1\Setup\payloads\AdobeDreamweaver11.5ko_KRLanguagePack-020611011757\Install.db
Updating media info for: {D45D50D4-E030-448C-95A0-63798F8141B6}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: AdobeDreamweaver-11.5-All-Update
Path: C:\Users\Darian\AppData\Local\Temp\Adobe\AAMUpdater\AdobeDreamweaverCS5.5-11.5\11.5.1\Setup\payloads\AdobeDreamweaver11.5sv_SELanguagePack-020611021827\Install.db
Updating media info for: {E49DAA5C-C10A-4253-B4BA-4ED160B5D787}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: AdobeDreamweaver-11.5-All-Update
Path: C:\Users\Darian\AppData\Local\Temp\Adobe\AAMUpdater\AdobeDreamweaverCS5.5-11.5\11.5.1\Setup\payloads\AdobeDreamweaver11.5es_ESLanguagePack-020611015212\Install.db
Updating media info for: {F0BD83F2-CD1A-4DFF-B1C2-A17F513F2DBE}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: AdobeDreamweaver-11.5-All-Update
Path: C:\Users\Darian\AppData\Local\Temp\Adobe\AAMUpdater\AdobeDreamweaverCS5.5-11.5\11.5.1\Setup\payloads\AdobeDreamweaver11.5zh_CNLanguagePack-020611013023\Install.db
Updating media info for: {F789AB1D-185C-4605-8C1D-DE9F584CB07A}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: AdobeDreamweaver-11.5-All-Update
Path: C:\Users\Darian\AppData\Local\Temp\Adobe\AAMUpdater\AdobeDreamweaverCS5.5-11.5\11.5.1\Setup\payloads\AdobeDreamweaver11.5tr_TRLanguagePack-020611023815\Install.db
Updating media info for: {FD15FD96-3A7F-4A50-9DB1-280186FB9A3D}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name: AdobeDreamweaver-11.5-All-Update
Path: C:\Users\Darian\AppData\Local\Temp\Adobe\AAMUpdater\AdobeDreamweaverCS5.5-11.5\11.5.1\Setup\payloads\AdobeDreamweaver11.5zh_TWLanguagePack-020611012412\Install.db
-------------------- END - Updating Media Sources - END --------------------
Supported RIBS version range: [0.0.66.0,4.0.50.0]
----------------- CreatePayloadSession: machine is x64 ---------------
[ 6164] Sun Jul 10 20:23:35 2011 INFO
______ Verify Dependency Subscribers ______
[ 6164] Sun Jul 10 20:23:35 2011 ERROR
DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5pt_BRLanguagePack {0910A155-4ED1-4C59-9B75-8994A277FD83} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5pt_BRLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5ja_JPLanguagePack {267BB98F-8C76-4D20-AEEE-D8F3FBD9EACE} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5ja_JPLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5nl_NLLanguagePack {33452FC4-145C-41F8-86F7-FDE1629138F9} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5nl_NLLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5it_ITLanguagePack {46CD77E6-AD83-4936-9C8F-F8C411EB27BF} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5it_ITLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5de_DELanguagePack {4E236779-1418-4410-9D43-8D8F77EE505B} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5de_DELanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5cs_CZLanguagePack {7013A154-56F0-4105-9F6F-0F03B377332B} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5cs_CZLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5pl_PLLanguagePack {88281C37-1AF9-425A-8846-25E5EB5418E0} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5pl_PLLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5fr_FRLanguagePack {89965A01-206C-4142-A5F6-2C198746AAF9} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5fr_FRLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5ru_RULanguagePack {AC4135CB-B6DA-4FA1-8458-8A0E7661D95B} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5ru_RULanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5ko_KRLanguagePack {ADF3AEF7-EBCE-4E09-A617-C3EBF469F678} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5ko_KRLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5sv_SELanguagePack {D45D50D4-E030-448C-95A0-63798F8141B6} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5sv_SELanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5es_ESLanguagePack {E49DAA5C-C10A-4253-B4BA-4ED160B5D787} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5es_ESLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5zh_CNLanguagePack {F0BD83F2-CD1A-4DFF-B1C2-A17F513F2DBE} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5zh_CNLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5tr_TRLanguagePack {F789AB1D-185C-4605-8C1D-DE9F584CB07A} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5tr_TRLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5zh_TWLanguagePack {FD15FD96-3A7F-4A50-9DB1-280186FB9A3D} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5zh_TWLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
[ 6164] Sun Jul 10 20:23:35 2011 INFO
BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
{1DAB414E-4BE3-40BA-86A6-53DD64F6BD85} Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5en_USLanguagePack 11.5.1.0: 0 (0,0)
{3713E10F-D9C4-4A8F-89F1-9BF7BD9D53E3} Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5-mul 11.5.1.0: 0 (0,0)
END Operation order for all session payloads: mediaGroup (requires,satisfies)
[ 6164] Sun Jul 10 20:23:36 2011 INFO
Overwrite property "extensionsOnly" to: 1
Overwrite property "mode" to: silent
Overwrite property "patchesOnly" to: 1
Overwrite property "workflow" to: updater
Found payload actions:
Deciding what installer mode to use...
BEGIN Setting requested payload actions
Value returned on lookup of payload: {1DAB414E-4BE3-40BA-86A6-53DD64F6BD85} Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5en_USLanguagePack 11.5.1.0 is: false
Action string for {1DAB414E-4BE3-40BA-86A6-53DD64F6BD85} Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5en_USLanguagePack 11.5.1.0 is install
Value returned on lookup of payload: {3713E10F-D9C4-4A8F-89F1-9BF7BD9D53E3} Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5-mul 11.5.1.0 is: false
Action string for {3713E10F-D9C4-4A8F-89F1-9BF7BD9D53E3} Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5-mul 11.5.1.0 is install
END Setting requested payload actions
Collected advanced path check information for INSTALLDIR
INSTALLDIR is a well-formed path
INSTALLDIR is not the root path
INSTALLDIR is on a local volume
INSTALLDIR is on a writable volume
INSTALLDIR is not on a case sensitive volume
INSTALLDIR passed path basic path validation: C:\Program Files (x86)\Adobe
[ 6164] Sun Jul 10 20:23:37 2011 INFO
BEGIN InstallOperationsQueue Unordered operations
{1DAB414E-4BE3-40BA-86A6-53DD64F6BD85} Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5en_USLanguagePack 11.5.1.0: with operation install
{3713E10F-D9C4-4A8F-89F1-9BF7BD9D53E3} Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5-mul 11.5.1.0: with operation install
END InstallOperationsQueue Unordered operations
BEGIN InstallOperationsQueue Ordered operations
{1DAB414E-4BE3-40BA-86A6-53DD64F6BD85} Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5en_USLanguagePack 11.5.1.0: with operation install
{3713E10F-D9C4-4A8F-89F1-9BF7BD9D53E3} Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5-mul 11.5.1.0: with operation install
END InstallOperationsQueue Ordered operations
Payloads passed preflight validation.
Call PreSession Custom Hook
BEGIN InstallOperationsQueue Unordered operations
{1DAB414E-4BE3-40BA-86A6-53DD64F6BD85} Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5en_USLanguagePack 11.5.1.0: with operation install
{3713E10F-D9C4-4A8F-89F1-9BF7BD9D53E3} Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5-mul 11.5.1.0: with operation install
END InstallOperationsQueue Unordered operations
BEGIN InstallOperationsQueue Ordered operations
{1DAB414E-4BE3-40BA-86A6-53DD64F6BD85} Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5en_USLanguagePack 11.5.1.0: with operation install
{3713E10F-D9C4-4A8F-89F1-9BF7BD9D53E3} Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5-mul 11.5.1.0: with operation install
END InstallOperationsQueue Ordered operations
Calling the custom action code for pre-install for payload {1DAB414E-4BE3-40BA-86A6-53DD64F6BD85}
::START TIMER:: [Payload Operation :{1DAB414E-4BE3-40BA-86A6-53DD64F6BD85}]
[ 6332] Sun Jul 10 20:23:37 2011 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
Extracting assets...
Extracting assets complete. Number assets: 2
CustomizedPatch property not found in database
Beginning installation for payload at C:\Users\Darian\AppData\Local\Temp\Adobe\AAMUpdater\AdobeDreamweaverCS5.5-11.5\11.5.1\Setup\payloads\AdobeDreamweaver11.5en_USLanguagePack-020611010340\Install.db
[ 6332] Sun Jul 10 20:23:38 2011 INFO
Completing installation for payload at C:\Users\Darian\AppData\Local\Temp\Adobe\AAMUpdater\AdobeDreamweaverCS5.5-11.5\11.5.1\Setup\payloads\AdobeDreamweaver11.5en_USLanguagePack-020611010340\Install.db
UninstallDBPath=C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{1DAB414E-4BE3-40BA-86A6-53DD64F6BD85}.db
[ 6164] Sun Jul 10 20:23:38 2011 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 0 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{1DAB414E-4BE3-40BA-86A6-53DD64F6BD85}] took 1002.77 milliseconds (1.00277 seconds) DTR = 135.624 KBPS (0.132446 MBPS)
User specified overrideFile:
Successfully updated the csu inventory for {1DAB414E-4BE3-40BA-86A6-53DD64F6BD85} Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5en_USLanguagePack 11.5.1.0 return values 0:0
Calling the custom action code for post-install for payload {1DAB414E-4BE3-40BA-86A6-53DD64F6BD85} Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5en_USLanguagePack 11.5.1.0
Calling the custom action code for pre-install for payload {3713E10F-D9C4-4A8F-89F1-9BF7BD9D53E3}
::START TIMER:: [Payload Operation :{3713E10F-D9C4-4A8F-89F1-9BF7BD9D53E3}]
[ 6400] Sun Jul 10 20:23:38 2011 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
Extracting assets...
Extracting assets complete. Number assets: 1
CustomizedPatch property not found in database
Beginning installation for payload at C:\Users\Darian\AppData\Local\Temp\Adobe\AAMUpdater\AdobeDreamweaverCS5.5-11.5\11.5.1\Setup\payloads\AdobeDreamweaver11.5-mul-020611004638\Install.db
[ 6400] Sun Jul 10 20:23:42 2011 ERROR
DW063: Command ARKPatchCommand failed.(Seq 49)
[ 6400] Sun Jul 10 20:23:42 2011 INFO
Completing installation for payload at C:\Users\Darian\AppData\Local\Temp\Adobe\AAMUpdater\AdobeDreamweaverCS5.5-11.5\11.5.1\Setup\payloads\AdobeDreamweaver11.5-mul-020611004638\Install.db
[ 6164] Sun Jul 10 20:23:46 2011 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{3713E10F-D9C4-4A8F-89F1-9BF7BD9D53E3}] took 8003.07 milliseconds (8.00307 seconds) DTR = 1.49942 KBPS (0.00146428 MBPS)
User specified overrideFile:
The csu inventory was not updated for payload {3713E10F-D9C4-4A8F-89F1-9BF7BD9D53E3} Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5-mul 11.5.1.0, value of local var is -1
Calling the ROLLBACK custom action code for pre-install for payload {3713E10F-D9C4-4A8F-89F1-9BF7BD9D53E3} Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5-mul 11.5.1.0
No operation. We're done:
[ 6164] Sun Jul 10 20:23:48 2011 INFO
Successfully installed 1 component:
- Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5en_USLanguagePack
Total components repaired: 0
Total components removed: 0
[ 6164] Sun Jul 10 20:23:48 2011 ERROR
DW050: The following payload errors were found during install:
DW050: - Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5-mul: Install failed
[ 6164] Sun Jul 10 20:23:48 2011 INFO
Call PostSession Custom Hook
:: END TIMER :: [Total Timer] took 14863.1 milliseconds (14.8631 seconds) DTR = 30.4109 KBPS (0.0296982 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 18 error(s), 0 warning(s)

ERROR: DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5pt_BRLanguagePack {0910A155-4ED1-4C59-9B75-8994A277FD83} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5pt_BRLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5ja_JPLanguagePack {267BB98F-8C76-4D20-AEEE-D8F3FBD9EACE} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5ja_JPLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5nl_NLLanguagePack {33452FC4-145C-41F8-86F7-FDE1629138F9} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5nl_NLLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5it_ITLanguagePack {46CD77E6-AD83-4936-9C8F-F8C411EB27BF} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5it_ITLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5de_DELanguagePack {4E236779-1418-4410-9D43-8D8F77EE505B} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5de_DELanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5cs_CZLanguagePack {7013A154-56F0-4105-9F6F-0F03B377332B} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5cs_CZLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5pl_PLLanguagePack {88281C37-1AF9-425A-8846-25E5EB5418E0} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5pl_PLLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5fr_FRLanguagePack {89965A01-206C-4142-A5F6-2C198746AAF9} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5fr_FRLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5ru_RULanguagePack {AC4135CB-B6DA-4FA1-8458-8A0E7661D95B} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5ru_RULanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5ko_KRLanguagePack {ADF3AEF7-EBCE-4E09-A617-C3EBF469F678} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5ko_KRLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5sv_SELanguagePack {D45D50D4-E030-448C-95A0-63798F8141B6} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5sv_SELanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5es_ESLanguagePack {E49DAA5C-C10A-4253-B4BA-4ED160B5D787} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5es_ESLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5zh_CNLanguagePack {F0BD83F2-CD1A-4DFF-B1C2-A17F513F2DBE} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5zh_CNLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5tr_TRLanguagePack {F789AB1D-185C-4605-8C1D-DE9F584CB07A} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5tr_TRLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
ERROR: DW023: The extension payload: Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5zh_TWLanguagePack {FD15FD96-3A7F-4A50-9DB1-280186FB9A3D} requires a parent with following specification:
Family: Dreamweaver
ProductName: Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5zh_TWLanguagePack
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
----------- Payload: {3713E10F-D9C4-4A8F-89F1-9BF7BD9D53E3} Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5-mul 11.5.1.0 -----------
ERROR: DW063: Command ARKPatchCommand failed.(Seq 49)

ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5-mul: Install failed

Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
-------------------------------------------------------------------------------------
Exit Code: 7 - Unable to complete Silent workflow.
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14992 Posts
  • 2091 Reply Likes
Did you try reinstalling Dreamweaver 5.5 and then the updater?
Photo of Darian Glover

Darian Glover

  • 9 Posts
  • 0 Reply Likes
When I attempted to reinstall Dreamweaver (after rebooting a few times I used my system normally) I got the error:

- 1 fatal error(s), 3 error(s), 1 warning(s)

WARNING: DW031: Payload:{35ED8892-98E5-488A-A23C-6DB842A46EA5} Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5en_USLanguagePack 11.5.0.0 has been updated and has been selected for repair. The patch {1DAB414E-4BE3-40BA-86A6-53DD64F6BD85} Adobe Dreamweaver CS5.5_11.5.1_AdobeDreamweaver11.5en_USLanguagePack 11.5.1.0 will be uninstalled now.

ERROR: DW020: Found payload conflicts and errors:

ERROR: DW020: - Adobe Flash CS5.5 depends on Adobe Flash Player 10 ActiveX to be installed.

ERROR: DW020: - Adobe Flash CS5.5 depends on Adobe Flash Player 10 Plugin to be installed.

FATAL: DW020: Conflicts were found in the selected payloads. Halting installation.

-------------------------------------------------------------------------------------
Photo of Carey Burgess

Carey Burgess, Customer Advocate

  • 3 Posts
  • 0 Reply Likes
Hi Darian,

The "DW020" error is often benign despite being considered a FATAL error.
Have you since installed the 11.5.1 update?

You can confirm which version of Dreamweaver is installed by going to Help > About Dreamweaver.
If you have the 11.5.1 update installed, it will show 11.5 Build 5344.
If you have 5344 installed, then you are good to go.

If you are not yet updated, try installing the update and see if it installs properly.

If you are still not able to get the update installed properly, then the installation has likely been damaged. Do the following to repair it:

1. Exit all applications.
2. In Windows Explorer, navigate to C:\Program Files (x86)\Adobe
3. Delete the Adobe Dreamweaver CS5.5 folder.
4. Re-install Dreamweaver CS5.5. (Use your original Master Collection DVD or download to install, and check only Dreamweaver CS5.5 in the installer options.)
5. Reboot the system.

You should then be successful in updating the software.

Sorry for the frustration you have been experiencing, but hopefully this will help.

Be sure to get back to us if we can help further.

Kind regards,
Photo of Darian Glover

Darian Glover

  • 9 Posts
  • 0 Reply Likes
After the above steps I had Adobe Dreamweaver CS5.5 Version 11.5 Build 5315 installed. I ran Help > Updates...

The Dreamweaver CS5.5 11.5 Updater ran and resulted with "These applications have been successfully updated and are ready for use: DW"

The result was Version 11.5 Build 5344.

I originally posted the installer logs to assist in resolving these "benign" errors in future products.

Thanks everyone! (Is it just me, or did Jeffrey Tranberry's comment disappear?)
Photo of Robert Lyons

Robert Lyons

  • 1 Post
  • 0 Reply Likes
I have been trying to update and this what I get: Adobe Extension Manager CS6 Update Installation failed. Error Code: U44M1P7

This reply was created from a merged topic originally titled
CS6 Extension Manager Update Failure.
Photo of Sarah Jane Shearston

Sarah Jane Shearston

  • 1 Post
  • 0 Reply Likes
I have a subscription for the creative suite and I recently had an update for Photoshop that didn't work. Below is the error log message I received from the application manager:
Photoshop Camera Raw 7.2
Installation failed. Error Code: U44M1P7

What do I need to do to fix this?

This reply was created from a merged topic originally titled
Photoshop Camera Raw 7.2 update error.
Photo of JORDI CLOPES

JORDI CLOPES

  • 2 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled error U44M1P7 when installing Photoshop.

I can't upload my Photoshop. Adobe has been advising me to upload it the last couple of months, but each time I try to do it there's a problem: "error U44M1P7". What should I do?
Thankyou
Photo of lhugg

lhugg

  • 3 Posts
  • 0 Reply Likes
I don't see that this is solved. Some of the responses above refer to Dreamweaver. Other advice has been to get the update from Adobe downloads, which don't seem to be kept current for PS after 2012. Any advice that pertains to actually getting this error in 2014, when neither Adobe downloads nor the log parsing tool that Adobe used to have are available anymore. Everything is automated with minimal error messages that obfuscate what is going on , so troubleshooting is difficult. What is the next step after getting this error? What does the error mean (other than 'something went wrong')? Please don't tell me to just 'reinstall everything' (Adobe's number 1 answer to everything).
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14992 Posts
  • 2091 Reply Likes
The root cause of this issue is usually caused by required files being deleted or modified either manually by the customer, or by a system utility (system cleaners, anti-virus, etc)
Photo of lhugg

lhugg

  • 3 Posts
  • 0 Reply Likes
and the fix?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14992 Posts
  • 2091 Reply Likes
Stop using the utility that's mucking with the files and reinstall to replace/fix the missing/damaged files.
Photo of Everton Felix

Everton Felix

  • 3 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled Estou com falhas na instalação do meu Photoshop CC erro U44M1p7. Como devo proc....

Primeira instalação
Photo of Everton Felix

Everton Felix

  • 3 Posts
  • 0 Reply Likes
I have recieved an update after try many times to refresh the software. It's all ok right now!
You will need uptade your version...