Upgraded to Elements 12 and have my trial version pictures but can't view/edit/save anything pictures from the 3.2 version

  • 1
  • Question
  • Updated 5 years ago
I was just on the blog and saw that several other people have had my same problem. I started out with the trial version and then had the 3.2 version. Yesterday I finally upgraded to the Elements 12. All of my pictures from the trial version (4K photos) are there, but none of my photos from the 3.2 version. When I open the 3.2 version it says I have to have a code but then you get an email saying it is a discontinued program and you have to upgrade. I did upgrade. Please help me get ALL of my photos in the newly upgraded 12 version. Other people have said they tried calling but never talked to anyone. What should I do?
Photo of Laura Snider

Laura Snider

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 5 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 823 Reply Likes
Do you mean Album Starter Edition 3.2? See http://feedback.photoshop.com/photosh...
Photo of Pattie F.

Pattie F., Official Rep

  • 2460 Posts
  • 67 Reply Likes

As Chris says, it sounds like you had Photoshop Album Starter Edition. See this link for assistance:

Photoshop Album Starter Edition support withdrawal FAQ