I was just on the blog and saw that several other people have had my same problem. I started out with the trial version and then had the 3.2 version. Yesterday I finally upgraded to the Elements 12. All of my pictures from the trial version (4K photos) are there, but none of my photos from the 3.2 version. When I open the 3.2 version it says I have to have a code but then you get an email saying it is a discontinued program and you have to upgrade. I did upgrade. Please help me get ALL of my photos in the newly upgraded 12 version. Other people have said they tried calling but never talked to anyone. What should I do?