Photoshop: Upgraded my computer and now my old version won't load. Do I need to buy an upgrade?

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  • Updated 2 years ago
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I got an upgrade to my computer and now my old version of Photoshop won't load. Does this mean I need to buy an upgrade or do you supply that gratis?
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Deborah Mitchell

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Posted 2 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I see you have a registered version of Photoshop CS5. I would suggest reinstalling your product.

You can download prior versions of Photoshop here: http://www.adobe.com/downloads/other-downloads.html 

If you're planning to get rid or an old computer but it still runs, choose Help>Deactivate... or Help>Sign-Out... to remove the activation from the computer before you dispose of the computer or sell it. Instructions here: http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#activate-how...

If you are using Photoshop CS6 or earlier and you've lost an activation because of a hardware failure and the system no longer runs, go to this page and work with a chat agent. They should be able to restore your activation: http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

If you don't remember your serial # but you've registered your product, you can sign into adobe.com and access your serial #s here: https://www.adobe.com/account/my-products-services.html

Let me know if that solves it.
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Elliott BLOCK

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I have PS CS6 and since I upgraded to Win 10 Pro "Open Recent" gives me the same 10 files as before I updated to Win 10 and it does not show the real recent files.  Most other PS functions seem to be OK.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried clearing your recent items?