Elements: Upgrade PSE 11 to 13 organizer won't connect to photos

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  • Updated 3 years ago
  • (Edited)
I just upgraded from PSE 11 to PSE 13 on my iMac by doing the download. Now my organizer will not reconnect to any of my photos but when I navigate to the path where they say they are located they are there. I try to manually reconnect and it says it cannot. What is wrong? Should I uninstall PSE 13 and try again?
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Debbie Jackson

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Posted 3 years ago

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Michel BRETECHER, Champion

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When you install PSE13 on the same computer which has your photo files and PSE11 organizer, you should be prompted to convert the previous catalog to the new format.
Did you miss that step?
What do you mean by 'by doing the download'?
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Debbie Jackson

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I never got that prompt.

By doing the download I mean I bought it was sent a link and clicked the download button. It downloaded and I hit install and it never gave me any prompts.
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Michel BRETECHER, Champion

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So you should try to follow the steps in this help file:
http://helpx.adobe.com/elements-organ...
You can use the Catalog Manager in the file menu and click 'convert' button. Follow the steps and report back if you have problems.