Updating to PS 14.1.2 is not recognized

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  • Updated 5 years ago
Need help. I am trying to update to 14.1.2. Creative Cloud Application says PS CC is up to date and in PS Updates is grayed out under the Help menu. When I open Help > System Info, it says that I am running 14.0 instead of 14.1.2. I already uninstalled both PS and the Creative Cloud Application then reinstalled with a fresh download. Is there another folder I can clear out to reset Photoshop/Creative Cloud Application so it downloads the current version? The computer has been online for over 24 hours so I don't believe that is the issue.
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zach petschek

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Posted 5 years ago

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Chris Cox

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Some people find that they have to quit and relaunch the Creative Cloud application before it notices updates (including me!). Give that a try and see if it finds the updates after relaunching.
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zach petschek

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Thanks for the reply Chris. I already restarted the Creative Cloud Application/Photoshop CC/computer as well as uninstalling and reinstalling both Photoshop CC and the Creative Cloud Application.
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Chris Cox

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Ok, then something is wrong with the creative cloud database - and we'll have to get someone else to help you with that part.