Lightroom CC: Freezing during when updating\housekeeping message appears

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  • Problem
  • Updated 2 weeks ago
  • (Edited)
Since the last month I cannot use my CC on my desktop. This updating\housekeeping message appears and nothing happens... it is frozen! No sync with my mobile devices.
Any help, please?
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jose carlos neves

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Posted 2 weeks ago

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Rikk Flohr, Official Rep

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Greetings Jose,

Can you go to Help>System Info... and get us your installed Lightroom Version Number and what OS you are currently using?


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jose carlos neves

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Thank You Rikk for prompt reply,
I updated yesferday the latest IOS Mac version, download again from your site de L CC and re-installed but it didn t solve the problem. So everything updated.
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Rikk Flohr, Official Rep

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A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.

Does the application complete the launch after resetting the preferences?