Lightroom Classic: Updating Lightroom 6 replaces the standalone with trial of Classic

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  • Updated 1 year ago
  • (Edited)
Today (18.10.17) was the Adobe Max 2017 - lots of new versions. Many users of Lightroom 6 standalone have been waiting for weeks to get new camera support. What they got, was huge problems. 
Updating LR 6 replaces the Standalone with a 7 days trial of LR Classic CC. This of course creates huge problems for the users. Adobe should change this immediately. 

I am CEO of a 5350 members large user group in Norway. Several users have reported this issue. They are complaining, and asking for help to get back to the standalone. They just wanted new camera support, certainly not a subscription. Adobe is loosing customers this way.
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Arnold Hoddevik

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Posted 1 year ago

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Johan Elzenga, Champion

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The trial version should have been installed next to the current version, it should not have replaced it.
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Jaran Gaarder Heggen

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I agree with this... its a really bad policy from Adobe, the check mark for not uninstalling the "old software" was way to difficult to see, the text was greyed out and it was in a list with some other options...

There was NO INFO what so ever about this being an upgrade, not an update, in Norwegian it actually states "oppdatering" = update..
And the two things is two options with HUGE differences.

I see this as another attempt from Adobe to force or trick users of the standalone version 6 of Lightroom over on a paid subscription.

One of the worst things Adobe to day have managed to do to trick people into their cloud solution.
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Chandan Kumar, Official Rep

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Hi Arnold,

Sorry to hear that. When you install Lr through CC, you always get an option to install side by side or upgrade. Did you select that option or continued with default option?

If you have the installer for 6, you can always install older one again. Is that also not working for you?

Thanks,
Chandan
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Jaran Gaarder Heggen

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The problem is that the option is way to good hidden !
and why does it state that its an update to LR 6.12 when its not, its an upgrade that force you to buy a paid subscription !!!
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Chandan Kumar, Official Rep

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Yes, I agree that its under advanced settings. Thats primarily because we keep install experience as simple as possible and similar across all Adobe products. 

7.0 should not be available as upgrade if you check for updates through Help> updates. But if you upgrade through Creative Cloud, it has never differentiated between a perpetual vs subscription and it is not possible to change now.

Thanks,
Chandan
(Edited)
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Peter Ferencz

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I updated through Help -> Updates and lost the Standalone version.  Seriously looking for another product now - I have had enough of this deception.

Peter
(Edited)
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Arnold Hoddevik

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Well, this was not a problem for me. As I wrote in my post, this is several reports from members in my Lightroom user group. They used the Lightroom > Help > Updates, was sent to CC Program Manager, and got the perpetual removed when installing Classic CC. They all assumed they would get a newer perpetual. 
It is my experience that most people do not have advanced skills, and go ahead with standard settings. 
In Norwegian, we also have two different words for installing.
1. Update - means update current version (support for newer cameras)
2. Upgrade - means buy a newer version
Adobe use Update in CC program Manager, and as you say, does not differentiate perpetual and subscription. The checkbox "remove older version" is too hidden. These two single small, but major subjects have caused huge problems for many, many users here. 

Fortunately we discovered this trap after a few hours, and I have posted warnings in my user group. Hopefully the members will read it and wait for perpetual update next week, before doing the same mistake as many others.

Adobe would have been far, far better off being more open about the decision to stop updating the perpetual, in stead of "trying to trick" people in to subscription (That is what it looks like from the users side). Your reputation have dropped. Sorry to say, but this is what I draw from many of my 5350 members large user group. I try to help the best I can - all for free, and have no benefits from anywhere. Can not always be ahead of the new situation.  
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Christian Fürst

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adobe has unfortunately issued a bad software, and they never asked consumers. the whole idea is to please some amateurs. I have more than 150 000 Pics in my catalgue. how will I get that back. and all the fabulous tools of previous LR versions. shame on Adobe for publishing such stupid software

 fact is they only allow you to migrate your pictures to the cloud but only 20 GB. absurd.
(Edited)
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Christian Fürst

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what adobe have done, they copied the LR-mobile version to PC and Apple systems and don't care anymore about professionals. what LR used to be all about - precision-tools for quick picture editing have all gone. so have all the alternatives for batch-editing etc. Again, I am absolutely p.... off by this strategy, completely tignoring those people who have helped building the Lightroom reputation.
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Arnold Hoddevik

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Christian Fürst - Lightroom Classic CC is just about the same as older CC, only much faster and with some important improvements in Develop.
If you want to go back, that is easy, because your Lightroom 5 or 6 or CC catalog is still there - just as it was before installing Classic CC or  new CC. The Classic or CC catalog is made of a copy of your older  catalog.
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Mark Ip

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Hi there. i have to totally agree with Arnold and others as a stand alone app user. I always use CC Updater without issues for the updates but today CCU decides to redefine what an update is vs an upgrade. Removing a paid standalone version with a subscription only version that i cannot use without a paid plan is just beyond terrible service and bordering on arrogance. 

Expecting you to check an option or do something different when they are supposed to apply updates NOT application upgrades or replacements is not acceptable. Sure the catalog is still there, it's not the point... the point is Adobe have removed an app that i paid for without my consent so you may say it's faster but it makes no difference if you cannot even use the app as you are a standalone LR6 customer with no CC plans or access.

Shameful service Adobe... no wonder people stole your software for so long if you respect customers like this.
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Bruce Sorrell

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Arnold, where exactly is that copy of my old LR6 catalog to which you referred ?

I had a copy of the original LR6 install software, but when I ran it "pieces" of the LR6 package were missing, e.g. all but one of the camera profiles are gone.  I tried to chat with Adobe's "help" desk about the problem.  I might as well have been asking my front lawn for advice.  And note while they acknowledge having created the problem Adobe has not come forward with a clean and easy fix.  Anybody in the mood for a class action suit ? ?
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Arnold Hoddevik

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Hi, Bruce
If you have a standard installation, catalog file typically called "Lightroom catalog.lrcat" is stored in a subfolder under your Pictures folder, called Lightroom. If your catalog was called "Lightroom catalog.lrcat", your upgraded Classic CC catalog will be named "Lightroom catalog-2.lrcat". Lightroom allways make a copy of the catalog before upgrading it. (You can also use your File Explorer  (Win)/Finder (Mac) to search for .lrcat files)
 
Here is what to do to back to Lightroom 6.
1. Uninstall Lightroom Classic CC from the CC program manager. Rightclick the Open button next to Classic CC, (or maybe just click the rightmost end of the button, where the downarrow is) and choose Uninstall.
2. Download Lightroom 6, and install. You may download the installation package from here: https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html . On this page, in the section "Download Adobe Photoshop Lightroom", click the rightarrow at Adobe Photoshop Lightroom 6. Then you will find the installer. Just below the installers, you find the updates.
When you start Lightroom 6, i am pretty sure it will find the most recent of your LR 6 catalog. If not, you can open Finder on Mac/File Explorer on Windows, locate your catalog, and double click to start Lightroom and open the catalog.


I think it is safe also to use the CC program Manager now. The updated version has been fixed to give users the expected user experience. Look at my Norwegian versjon 
(Edited)
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Bruce Sorrell

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Many thanks for that great help, Arnold !
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Mark Ip

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Still in shock that any company would do this, I cannot imagine others doing this without a choice having to be made. Yeah I downgraded back to LR6 and all is well but the point is still the same... Adobe behave atrociously to people who paid good money but of course we don't pay monthly so they will deceive us to get us into the "plans".

I will resist as long as I possibly can and hopefully a more respectful and customer focussed company will arrive by then with a better alternative to LR.
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Martin Vieyra

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Chandan,
I encountered this bug today November 2nd, so the bug is not fixed.
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Stephen Halloran

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I fell for the same Adobe 'trick' with my own 2 year old purchased version of Lightroom being wiped from by computer... It told me it was wiping it from the disc but I could not stop it! Having used the trial version and with the number of trial days coming to a close (and not knowing a way of reinstalling my old copy) I have been forced into going for the cheapest CC version which is way beyond what I want to pay! Very poor practice Adobe. It needs to be reported to a consumer organisation.
(Edited)
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frank mcrae

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Yes i agree. I am so frustrated with them. I don't normally say this but F*** them. I am done with them now. I am looking at Capture One and hoping it will do. I wasted too much time on this. I will never waste another dollar on Adobe products. 
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Jaran Gaarder Heggen

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You will come a long way with Capture One and Affinity Photo...
Or look at DxO Photolabs, has tons of good stuff... same with Luminar...
And DxO has bought Nik Collection, and Affinity can use Photoshop plugins, so you can use nik with Affinity...