update problems

  • 2
  • Problem
  • Updated 6 years ago
First photoshop refuses to update, and now the option for reporting this problem has not been allowing me to report a bug. What is wrong with this picture? Someone here has a problem with your product, do you want to fix it so they continue to be a customer?
Photo of John C

John C

  • 3 Posts
  • 0 Reply Likes
  • frustrated

Posted 6 years ago

  • 2
Photo of John C

John C

  • 3 Posts
  • 0 Reply Likes
Yeah, it only took loading this page five times before I was allowed to post my complaint. Something just does not seem right about that.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
This site normally works quite well. There might be something with your browser that prevents it from logging in correctly.

Now, why is Photoshop not updating? Can you give us more details about what you're seeing?
Photo of John C

John C

  • 3 Posts
  • 0 Reply Likes
I was logged in, that was not the issue. I had to reload the page five times before it let me upload the report. You say the site works quite well, yeah.. that's why I hated to see that Adobe is using this site for their problems. I never had good results with this site, and I checked them out using Toshiba's HP's and Compaq's, with Firefox, IE, and Opera.. Not one of these combinations worked right for me in the past. Get Satisfaction has never provided me with the key ingredient in its name, (satisfaction).

About the update issue: All the updater said was error, unable to update. I wish it would have given more information, but it did not do that this time. I have tried for three days to get the updates to install. Photoshop still works fine, the lack of updates are not causing problems; yet if there is an update, it is there for a reason. So I would appreciate some help getting the issue resolved before the next bath of updates arrives. Thank you
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
Since other users aren't having so many problems with this site, I'd have to guess that there is some other problem with your system preventing use of the getsatisfaction sites.

Which update are you trying to install?
What was the error?
What OS version are you using?
We need more information to help you figure out how to successfully update.