Photoshop: Creative Cloud updater error

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  • Problem
  • Updated 5 years ago
  • (Edited)
I have the following iMac:
Hardware Overview:

Model Name: iMac
Model Identifier: iMac11,1
Processor Name: Intel Core i7
Processor Speed: 2.8 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 16 GB
Processor Interconnect Speed: 4.8 GT/s
Boot ROM Version: IM111.0034.B02
SMC Version (system): 1.54f36
Serial Number (system): YD0200XKDMZ
Hardware UUID: 60F9B622-ED07-54D0-BF79-FA0EF54D0C42

I am running Mac OS X 10.9.2

When ever I try to update any of my programs through the Creative Cloud desktop App I get the following error:

Update Failed
Download error. Press Retry to try again or contact customer support.(49)

When I press Retry I keep getting the same as above.

When I try to update through the program, like Photoshop, it says everything is OK and unto date.

I have to update the program on my Macbook Air and then transfer that program to my iMac.
Photo of Zygmund Zee

Zygmund Zee

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Posted 5 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried restarting the system? This is usually caused by an HTTP/connection error.
Photo of Ashutosh Nigam

Ashutosh Nigam, Quality Lead

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Please try Jeff's suggestion and if issue still persists then provide us with the following logs.

You can find them at:
Installer logs
For Mac:

AAM logs
/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0

You can zip all the files together and send us through mail. This would help us in finding the root cause.