Photoshop CC 2015: Update Fails Error U44M1P34

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  • Updated 2 years ago
  • (Edited)
Update for Photoshop CC Fails using Creative Cloud. "There was an error installing this update. Please try again later or contact customer support.(U44M1P34)" Why does this happen?
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Joe Hensley

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Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Alvin Olavarrieta

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Jeffrey, thanks but that link is not working :-(
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Chris Cox

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The link is working fine here.
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Silvester Povel

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This reply was created from a merged topic originally titled Updater error U44M1P34.

What to do if you repeately get: U44M1P34 after updating PSCC(2015) and, BridgeCC. Reinstallation of programs under Creative Cloud did not solve the problem; also separate installation of downloaded RAW9 did not solve.
Please advise.
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Peggy Walters

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This reply was created from a merged topic originally titled U44M1P34 error on update.

I can't install the update for Photoshop. I get U44M1P34 error. I have tried uninstalling and re-install. Did not help. I found a site that let you download the update and that did install, but Creative Cloud app still is showing Update.
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Peggy Walters

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Tried following the above solution - error message now changed to U44M1P28. Sheesh! I'm running the 64 bit version - does that make a difference?
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Chris Cox

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These particular failures are due to required files missing, so they can't be updated correctly.  This means that the user has moved or altered important files after the product was installed.  So, uninstalling and reinstalling is usually the correct solution.
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Sam Ostrow

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That is an absolute crock. I know I never moved  or altered a single file related to Photoshop (to be quite blunt I have no idea how to do either) and many of the posts on this and other forums are from users who wrote the same thing.  Adobe quite obviously has access to my computers -- they just as obviously could fix the problem.  If they want permission,  all they have to do is ask.
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mike

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" the user has moved or altered important files after the product was installed".
No I haven't - all I've done is let the Creative Cloud updater try to update the software.
What confidence can I have that after uninstalling, your software will be able to reinstall correctly?
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Sam Ostrow

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Thanks, Mike.  I know there are many more of us on whom Adobe is trying to blame ITS problem.
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Joe Cantrell

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Add me too. Photoshop CC updates fine on one of my computers, but for MONTHS now, after urging me to update, I get the U44M1P34 error. What lame "support." I get a strong impression that the Adobe Corporation is so institutionally narcissistic, they really do dream that we, its customers for decades now, have nothing better to do than pick up after their sloppy, introverted software.
 
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Joe Hensley

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Thanks for all the suggestions. I finally removed all adobe products from my machine, reinstalled from scratch and it's now working. No idea what the problem really was.
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Sam Ostrow

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I am so tired of most updates failing for one reason or another.
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Sam Ostrow

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And now Creative Cloud keeps telling me that I have updates available -- interrupting my work -- even though these are the same updates that repeatedly fail, and, given what is supposedly in them, I do not need them for my photographic work.
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mike

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This reply was created from a merged topic originally titled Update for Photoshop CC Fails using Creative Cloud on Windows 10 (U44M1P34).

 "There was an error installing this update. Please try again later or contact customer support.(U44M1P34)"
trying again makes no difference (why would it?)
This has been happening for a while - I'm paying a susbscription that is supposed to allow me to keep my applications up to date. It's about time this was fixed.
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mike

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Gee, thanks for moving my problem from one place to another ... how about something to enable me to get past the error in your software.
trying again later is of course a waste of time, and trying to 'contact customer support' (that is you, right?) isn't having much result ... just passing the buck back to me because your software isn't giving any meaningful diagnostic when it fails.
how many times am I supposed to 'try again later' or 'contact customer support'?
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mike

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Same as Sam, I had tried the solution given and it made no difference. The currently installed version still runs - it just won't update.
 
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Peggy Walters

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Here is what fixed it for me:
Go to C:\Program Files (x86)\Common Files\Adobe   if you use 32bit system I think it would be C:\Program Files\Common Files\Adobe 
Change 3 folder name.
 
Adobe PCD -> Adobe PCDold
backup -> backupold
caps -> capsold
 
Then run the setup file again.

Then the error changed to U44M1P28 and it said the application could not be found. I uninstalled/reinstalled Photoshop, and then has been working since then - updates now work. I had tried the uninstall/reinstall but it only helped after renaming those files. Some people only have to rename the folders as shown below...

SOLUTION!!!!
I've dealt with this issue all morning and couldn't find a solution.  I tried the solution (changing CAPS folder to CAPSOLD) and finally realized what the issue was.  If the above solution doesn't work for you, make sure you remove ALL of the CAP folders first. When I renamed the first CAPS file to CAPSOLD I notice a new CAPS folder appeared.  That's because Adobe CC Desktop program was installing another program at the same time.
After I renamed/deleted the CAPS folders (and other folders listed above) everything installed smoothly.
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mike

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Well, support called me this morning and has had control of my computer for a few hours, and was still unable to install the updates. still gives U44M1P34 as error number

expecting another call tomorrow afternoon.

That's two months since reporting the problem to get nowhere
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Sam Ostrow

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I have left my home in Maine for my home in New York and if they tried to call I never got it. Given your experience -- and that we have portable phones -- I suspect Adobe couldn't fix this (I have CC on two computers) before the batteries died
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mike

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and ... thirty minutes after the time they said they'd call - nothing, not even a call to say they'll be delayed or have to reschedule.
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mike

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And the promised call to make a second attempt to diagnose/fix the problem didn't happen. I've waited thirty minutes for the call (and was avavilable beforehand too) and no call at all.