Unwanted HEIC conversion to JPG

  • 3
  • Problem
  • Updated 4 months ago
  • Not a Problem
Even with KEEP ORIGINALS on, when I take a HEIC photo using the native iOS camera, I receive a JPG file after importing my HEIC to the Lightroom CC app. This does NOT happen via desktop transfer strangely . . . when I import a HEIC file from OS X Photos app into Lightroom CC desktop, the HEIC file is retained. Is this a known-issue? Its very inconvenient because as a mobile photographer I am forced to use a desktop platform to do my transfers instead of a fully mobile solution. I don't want HEIC to be transferred to JPEG upon import to the LR CC app. BTW This problem has nothing to do with the iOS TRANSFER TO MAC OR PC Automatic/Keep Originals options within Settings, nor does it have anything to do with depth mapping tech using Portrait mode in the native iOS Camera app.. Thanks!
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Mark Hemmings

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Posted 4 months ago

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Rikk Flohr, Official Rep

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Greetings Mark,

I just took a look at my last group of iOS Camera App captures and i am seeing HEIC extensions on these in Lightroom.  The were captured with the iPhone app and allowed to be auto-imported into Lightroom Mobile App. The current version of the app is 5.1. If you tap the [Gear] icon and then tap About Lightroom it should show you the version number. 

It might also help to know your iPhone's model number. 
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Mark Hemmings

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Thanks Rikk, I appreciate it! I figured it out, I replied below.
- Mark
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Peter Obermeier

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Hi Mark and Rikk, have tested it on my iPhone 11 pro and iOS 13.3.1 and LR version 5.1.9. I do not see the creation of a jpg picture when I import an HEIC picture. My settings in iOS photo app are not in compatibility mode.
Hope it helps to clarify this issue.
:-)
Peter
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Mark Hemmings

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Thank you very much Peter! I got it working :)
- Mark
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Mark Hemmings

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UPDATE: I figured it out. When I take a HEIC using my native iOS camera and send it to Lightroom CC from within the iOS Photos app (using the up-arrow), it gets converted to JPG. However, If I import my HEIC into Lightroom CC the proper way, from within Lightroom using the normal import procedure, the HEIC is retained, as Peter and Rikk mentioned. I did a test and have two Lightroom CC imports side by side of the same photo, and one is a JPG and one is a HEIC. My laziness in not importing the proper way was the problem. Thanks for helping, I will import all iOS camera photos into Lightroom CC from within Lightroom, not sending my iOS camera photos to Lightroom from within the Photos app.
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Peter Obermeier

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Great to hear that. Thank you for the update. In the last week I have tried to switch on the automated import to LR and you get the HEIC format using that way, but I am not sure if that is a good method because you are getting ALL pictures. And Adobe is currently not supporting Apples Live Photo format.

Rikk, is there a plan to implement it?