Lightroom CC: Unsubscribing uninstalls standalone Lightroom 6

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  • Updated 1 year ago
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  • (Edited)
I long ago bought and paid for a standalone version of Lightroom 6, which I use almost daily.

I signed up for a trial version of Adobe *Acrobat* some months ago. Somehow - without me asking for it - Adobe then also signed me up for Lightroom CC (a free trial version?) via the Creative Cloud app.

I have been trying to update my standalone Lightroom 6 from 6.8 to the latest version (6.10). Every time I looked for updates, the Creative Cloud app took me to updates for Lightroom CC, NOT the standalone version.

So I uninstalled Lightroom CC (which I never asked for in the first place) via the Creative Cloud app - but this un-installation has un-installed the standalone version of Lightroom 6 on my computer, and I now cannot access any of my Lightroom catalogs!!!

What on Earth is going on??? How do I get my *standalone* version of Lightroom 6 working again?
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Adam Welz

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  • very angry!

Posted 1 year ago

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Johan Elzenga, Champion

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There is only one Lightroom application. Your licence determines whether it presents itself as Lightroom 6 or Lightroom CC. So when you uninstalled what you thought was 'Lightroom CC', you actually uninstalled the one and only copy of Lightroom you had. You will have to reinstall it.
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Adam Welz

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So when Adobe says I have a free subscription to CC and tells me that I am uninstalling CC, they are lying. Great. Cannot believe the incompetence of this large company.
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Michael Wall

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And will it be 6 or CC when reinstalled?
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Johan Elzenga, Champion

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Your license determines that. See https://helpx.adobe.com/lightroom/kb/...
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Rikk Flohr, Official Rep

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Adam, I am sorry for your inconvenience. 

There was actually no need to uninstall. I am not certain why you felt you needed too. A long as your serial number had been entered originally, when the free CC trial expired the software would have reverted to Lightroom 6.x automatically.  

You can also convert, at any time from a the CC license to the Perpetual license by following these instructions. 
https://helpx.adobe.com/lightroom/kb/serialize-lightroom-cc-trial-to-activate-as-lightroom-6.html

By uninstalling, you have forced the need to reinstall as Johan indicated above. 
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Adam Welz

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Hi Rikk,

1) I actually bought a hard copy of LR6 and entered the serial number on installation a long time ago.

2) I never paid up for a CC subscription. I hate the idea of CC, like many other LR users.

3) The Creative Cloud App told me I had CC installed, over and over. Despite repeated attempts to get it to 'see' my standalone LR6, it never did. It did not show me updates for LR6, only CC. As you might know if you actually knew anything about LR, LR automatically opens the misleading and frustrating-to-use Creative Cloud App when you look for updates, it doesn't just take you to a normal update webpage like sensible software does. Read my original post in this thread.

4) The Creative Cloud App offered me the opportunity to un-install CC. IT SAID NOTHING ABOUT UN-INSTALLING LR6. NOTHING. Your app has an error in it, like much of your software, and, apparently, your thinking.

5) Since Adobe seemed to think that I had a subscription to CC - which I do not have - and was offering me NO WAY of finding updates to my standalone LR6 via the Creative Cloud App, I decided to un-install the source of the problem, which was CC, via the Creative Cloud App.

6) It turns out that instructing the Creative Cloud App to un-install CC caused it to un-install my standalone LR6. I could insert a string of insults and expletives here, but I won't.

7) Check the text in your app and fix it. And don't patronize your clients when they follow the instructions that are given in your app.

8) And then, for f#$&'s sake, GO AND FIX THE MASSIVE BUG IN THE LR6 MAPS MODULE THAT HAS MADE THE MAPS MODULE UNUSABLE FOR WEEKS.

Have a nice day.

Adam
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Cristen Gillespie

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> A long as your serial number had been entered originally, when the free CC trial expired the software would have reverted to Lightroom 6.x automatically.  >

Sooooo, do you think some notice of that could be put into the CC App or pop up somewhere??? Was there communication to that effect but it's easy to miss?
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Adam Welz

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Adobe doesn't bother to tell you this. And why they even do it in the first place is creepy - they're clearly trying to steer everyone into the horrible subscription model. Ugh.
(Edited)
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Johan Elzenga, Champion

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I agree that Adobe should communicate this better, preferably in the installer itself. On the other hand, they do explain in detail what to do, in the link I gave you. And you could have easily found that link yourself. Sometimes I wonder why Google is such a huge company, because nobody seems to use it... :-)
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Adam Welz

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Adobe's constellations of websites are a total mess, full of contradictory and often out-of-date information. And I did search for the "How to update standalone Lightroom 6" - and many variations of that question - multiple times via Google and was directed to info about CC or info that was many years out of date. I searched within Adobe's own help system and was given even more irrelevant results. So perhaps you can set aside your smug tone and admit that Adobe does a terrible job of managing and communicating information. It's also an UNBELIEVABLY smug company with unbelievably smug supporters. And they still haven't fixed the major bug in the Maps module, even after thousands of complaints...
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Rikk Flohr, Official Rep

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Adam, you can follow the Map issue at this link: https://feedback.photoshop.com/photoshop_family/topics/map-module-keeps-flashing-map-offline-when-it... 

A fix will be coming shortly. 
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Rikk Flohr, Official Rep

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Adam, this is what occurred.

You purchased Lightroom 6.x and installed with your serial number.  This is the exact same software as the Lightroom CC2015.x. They are the same code, the same install, however licensing is entered in differently. By the licensing you choose, certain features are enabled or not. 

At some later point, a free trial was enabled for the CC2015.x version. No software was installed - only the CC license was enabled for the trial period. This gave you access, if you wished to test drive, to the Creative Cloud-only features of Lightroom CC. When the trial expires, you do nothing and your originally installed Lightroom reverts back to its serialized version. Access to the CC features disappears. Nothing else happens. 

Had you done nothing, your Lightroom would have returned to normal.

Since no software was installed, no software removal was necessary.  But, since you felt compelled to uninstall it, a reinstall is your only course of action now. 

To Johan's point, messaging could have been better to guide you as to what happened and that no intervention was required to return to your perpetually licensed product. That is one of the reasons that this document: https://helpx.adobe.com/lightroom/kb/serialize-lightroom-cc-trial-to-activate-as-lightroom-6.html, which Johan referenced, was created: to give perpetual licenses user the ability to instantly revert to their licensed version during a trial or actual CC licensing. 

I will forward this to the team and ask for better messaging to be included in the installer in the future. 

Again, I am sorry for the confusion you felt in the process. Is it safe to assume that you have reinstalled, entered your serial number and are operating as normal again?
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Adam Welz

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Hi Rikk,

1) I never asked to be subscribed to a free trial version of CC that superseded my standalone LR6. The fact that Adobe chooses to automatically sign their clients up for software they didn't ask for and keep them signed up for a very long time without informing them is intrusive and creepy.

2) It's typical of Adobe to create an information document that sits all alone somewhere on one of the many Adobe websites, is not connected to the Creative Cloud App, does not show up when you need it to, and is contradicted by other documents floating around on other Adobe websites.

3) The fact that you and Johan referred me to a document that tells me how to convert a CC license to a standalone license is proof that neither of you understood my issue and is yet another indication that Adobe has a culture of not understanding its customers, but instead spends a lot of time telling them what it thinks they should be doing - LIKE FOR EXAMPLE USING AWFUL, PRIVACY-INVADING, SUBSCRIPTION SOFTWARE. My issue was not that I wanted to convert a license: My issue was that I wanted to upgrade my standalone LR6, which I have long-ago installed and entered a serial number for. Why should I have to convert CC to standalone for that???

Adam
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Rikk Flohr, Official Rep

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Ultimately: Is it safe to assume that you have reinstalled, entered your serial number and are operating as normal again?

...and that you are on the 6.10.1 Version you wish (Help>System Info... will give you your installed version number)
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Adam Welz

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Yes - although it used up hours of my time.