unstable import

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  • Problem
  • Updated 8 months ago
LR Classic CC is super unstable when importing. It used to never be the case.

I'm not the only one - everyone is complaining about this.

Come on DEVs! Fix this bug!
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jbedford

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Posted 10 months ago

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Rikk Flohr, Champion

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Everyone?  I really seriously doubt that. Please give me a link to a thread where there are massive complaints for I find it is working fine here on Win 10 and Sierra. Perhaps I am not included in everyone ;-)

It would be helpful if you could share some additional information and we could help you troubleshoot the issue on your particular machine. Are you Windows or Mac? What version of your operating system? Do you import from Disk, Camera via Cable, Card Reader, Other? Describe unstable. What happens? How often? Can you provide step-by-step instructions so that we can reproduce the instability? 

It is pretty hard for a Dev to fix a claimed bug without any information. 
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jbedford

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https://forums.adobe.com/thread/2399033

https://feedback.photoshop.com/photoshop_family/topics/lightroom-cc-classic-7-0-1-importing-images-s...

https://feedback.photoshop.com/photoshop_family/topics/lightroom-classic-cc-current-import-photos-no...

https://feedback.photoshop.com/photoshop_family/topics/lightroom-classic-cc-unable-to-import-photos-...

The imports are unstable, Rikk. I don't know what else to say. The generation of previews happens sporadically and sometimes LR just crashes when importing. I used to be able to Develop photos while others were importing. Not the case anymore. The blue wheel spins (Windows 10) and informs me that "Lightroom is not responding" only to correct itself eventually. Sliders in Develop module are stiff or just unusable during import. It used to not be this way with other versions of LR. I'm importing via USB 3.0 card reader to an external drive. Specs listed below.

Lightroom Classic version: 7.0.1 [ 1142117 ]
License: Creative Cloud
Operating system: Windows 10
Version: 10.0
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 3.5 GHz
Built-in memory: 32701.2 MB
Real memory available to Lightroom: 32701.2 MB
Real memory used by Lightroom: 3754.5 MB (11.4%)
Virtual memory used by Lightroom: 3984.1 MB
GDI objects count: 782
USER objects count: 2343
Process handles count: 2149
Memory cache size: 6965.0MB
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 2919MB / 16350MB (17%)
Camera Raw real memory: 2921MB / 32701MB (8%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info: 
DirectX: NVIDIA GeForce GTX 1070



Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Library Path: B:\Lightroom Catalogs\Weddings\Wedding 2017\Wedding 2017-2.lrcat
Settings Folder: C:\Users\Joel\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 
1) AdobeStock
2) Canon Tether Plugin
3) ColorChecker Passport
4) Facebook

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 1b81
Subsystem : 51733842
Revision : a1
Video Memory : 8096
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Multichannel (M-Audio Delta Audiophile)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: 10.0x7
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: GeForce GTX 1070/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 388.43
GPUDeviceEnabled: false
OGLEnabled: true
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(Edited)
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Rikk Flohr, Champion

  • 1373 Posts
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Have you tried the 7.1 update?
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jbedford

  • 134 Posts
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Now LR won't import at all. I'm on 7.1 - the import dialog window shows up, my photos on my sd card are visible, but when I click 'import' ... nothing. After a while, I check the Explorer folder in Windows which shows maybe a dozen photos were imported. 

What's happening?