Photoshop: Problem with print tiling in CC

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  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
When I try to print a standard letter sized document it prints the top left quarter of the document blown up on the printed page. It's as if there is a tiling option selected but there isn't. I've been on CC for several months and this problem just recently started out of nowhere. I called and managed to speak to some lady in India who had no idea what I was talking about. She wasted my time trying to resize the image and whatnot and then closed my case the following day without submitting any type of a solution. This problem and the service I've received trying to resolve it have been completely unacceptable and lacking any resemblance of a multinational corporation. Photoshop is one of the most powerful digital editing software in the world, but it can't print. I'm honestly about half an inch away from taking this cloud crap off my system and reinstalling CS5.
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Chris Morrissey

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  • done

Posted 4 years ago

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TinaC, Tier 3 support engineer

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Hi Chris, In my experience, this usually occurs when you've chosen the incorrect paper data. Check to make sure that the choice of the paper size and how the paper loads into the printer is accurate. Sometimes it can change by itself, or you've inadvertently changed it, or changed the paper and didn't change the option in the driver.
In Photoshop's print dialog, open the driver by clicking Print Settings. All the options that include paper size usually include options on how the paper loads into the printer. You need to make sure you've chose the accurate one for how you're actually loading the paper, and make sure that you've made the change every where the paper options are available.
what printer are you printing to?
Tina
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Chris Morrissey

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Hi Tina, thanks for your reply and suggestions. I reviewed all printing setup information and everything is set to 8.5 x 11. I am printing to a Ricoh Aficio MP 3502 office copier. It's strange because it just started doing this after 4 years of not having any issues, even after I upgraded to CC. I can't determine whether this is a system or printer issue..
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sounds like resetting the printer driver solved this.