Lightroom: Unresponsive LR 4.3.2 when bezel.exe functioning

  • 3
  • Problem
  • Updated 11 months ago
  • (Edited)
Lightroom 4.3.2 upgrade creates persistant errors with, apparently, Bezel.exe on 64 bit. Happens at almost any action, but most frequently in develop, using Spot removal tool, or adjusting curves, or modifying exposure.... Period of flickering between Running and Not Responding can last up to a minute or more. However, if I change focus to another window (or open another app if no others already open) it seems to reset itself.

No such problems existed prior to upgrade to 4.3.2, all OK at 4.3.1.

Has this been reported elsewhere?
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Gaye Turnbull

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  • sad, frustrated, confused

Posted 6 years ago

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Baichao Li, Lightroom Quality Engineer

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What's Bezel.exe ? Current version of Lightroom is 4.3, Neither Lightroom 4.3.2, Nor 4.3.1.
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Gaye Turnbull

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Apologies, yes upgrade from 4.2 to 4.3. Bezel.exe is what appears in Task Manager at the same time LR4.3 is unresponsive. I am led to believe it is a Windows component involved in graphics, but how or what I have no idea.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hmm. Google search returned this thread and a page from AMD/ATI. My guess is Bezel may be related to your video card. I'd recommend uninstalling the old driver and getting a new version of the driver from the AMD website:

http://blogs.adobe.com/crawlspace/201...
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Gaye Turnbull

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Thanks.
I had seen that AMD/ATI page but gave up in despair. I have obtained the current driver for the video card, so far no major problems apart from slightly different screen appearances.

Many thanks
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Gaye Turnbull

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Installing a new video driver hasn't completely overcome the problem, but it is better.
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Nick Brainard

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Bezel
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Nick Brainard

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i am having this issue as well....Newest install of lightroom 6, windows 8, GeForce GTX 660, i5 3.2 ghz...makes the program unusable.....there are loads of complaints about this topic (most are YEARS old) with NO answers.....may need to move to another product.
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Arnold Bartel

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I'm having the same issue with Lightroom CC 2015.12
You should also take this BEZEL issue into consideration when trying to accelerate Lightroom!