Unresponsive Tools

  • 1
  • Problem
  • Updated 2 years ago
Since the last update I am experiencing frequent crashing of the tools. They all become unresponsive at the same time. This is starting to get very frustrating and is really slowing down my workflow.
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Christine Lamont

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  • frustrated

Posted 2 years ago

  • 1
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Chris Cox

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Crashes and freezes/hangs are two completely different behaviors.
If you were crashing, the application would exit and the OS would put up a dialog telling you that it crashed.

Which application are you using?
Which version?
Which OS version?
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Christine Lamont

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Hi, freezing is probably a better description. I am on Mac OS el Capitan 10.10.5, I haven't got any outstanding updates for Photoshop so I have to assume that I am on the latest version.
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Chris Cox

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Are you on MacOS Yosemite 10.10.5 or El Capitan 10.11.2?
Double check that you are on Photoshop CC 2015.1.1.
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Christine Lamont

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Mac OS Yosemite 10.10.5. I can't find where it tells me the version of PS
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Christine Lamont

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Let me do the upgrade to El Capitan and see if it helps.
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Chris Cox

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Help -> System Info will show you the full Photoshop version number, plus other useful info.