Lightroom Desktop: 'Unknown error' while exporting

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Changing from a LRC+PS+20GB subscription to a LR+1TB subscription I imported all my photos to the Adobe cloud. However, I can't export them... Everytime I choose 'Save as', it gives me an 'unknown error: some export operations were not performed' (translated from Dutch, so it might be slightly different in English).

It doesn't matter whether it's a JPEG, NEF or DNG, or whether I save it as JPEG or original, or whether I save it on a local disk (with plenty of room) or a network drive.  

I'm using a fully updated version 2.3 build 20190502-0902-47ed471.

Any thoughts?
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earv2012

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Posted 2 weeks ago

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Rikk Flohr, Official Rep

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If possible, earv2012, a screen shot of the Error dialog would be very helpful. 

Also, please provide your OS platform and version information. 
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earv2012

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Hi Rikk, please find the screenshot below; in Dutch, unfortunately. I'm working on a fully updated Windows 10 OS. The Lightroom version is 2.3 build 20190502-0902-47ed471.
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Thank you for the screenshot. If you attempt to Save a single image to a "small" jpeg does that work? 
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earv2012

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Unfortunately it doesn't. Also not when I choose custom sizes.

I also found out that some pictures actually do work, although I can't find a pattern: ARW works, but a JPEG from the same folder doesn't (both pictures were taken a few weeks ago). By far most pictures seem not to work, though. 

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Are you saving to a local disk, external hard drive, network drive? 

Your screenshot looks like Windows. Does it happen if you try saving to the desktop? the pictures folder?
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earv2012

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Hi Rikk, tried both network (NAS) as well as local, tried different folders, same result. Running Windows 10, fully updated. 
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Jerry Syder

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Rikk, that screenshot looks like LR Desktop(cloud/ cc) to me? 
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Rikk Flohr, Official Rep

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You are right - too many Get Sat threads open.
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Rikk Flohr, Official Rep

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earv2012

Before we go any farther, let's reset your preference file: 

A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.

Are you able to export after resetting the preferences?

If not, our next stop will be to create another Windows user account with Admin permissions and see if it fails the same way. 


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earv2012

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Just tried that, didn't help. 

I figured out that downloading my photos from the web based app is no problem, so it definately seems to be a local problem. 

I also uninstalled the desktop app as well as the CC app. After restarting, I could still see LRClassic and PS in my Windows programs list (I changed my subscription plan from LRClassic+LRCC+PS+20GB to LRCC+1TB, so PS and LRClassic were still there). Trying to uninstall them, didn't work: 'could not find uninstaller.exe' or something. 

I then ran the Adobe Cleanup Tool as admin and made sure I cleaned up everything. Still no luck: the programs are still in the Windows programs list and I can't remove them. 

Restarting Windows and installing LRCC again (also with deleting al settings) also didn't help: I still get the export error.



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I don't see it mentioned specifically but did you try creating a new user account and working from there?
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earv2012

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Finally found some time to test this out and guess what: that solves the problem! 

Now that we established this, is there a way to get it working again in my normal/standard Windows user account?
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Based upon that, I am guessing that there is a problem in your current User Profile. I would need to refer you to Microsoft for the best methods of dealing with user profile issues.

This document gives some information: https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/how-do-i-fix-a-corrupt-user-profile-in-win10/6cf9628d-6cfc-4263-b391-08f8f21eee17