Photoshop.com: Downloaded pictures say their status is unknown and they don't show up

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  • Problem
  • Updated 7 years ago
  • (Edited)
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How come when i download my pictures is says their status is unknown and they don't show up??
Photo of heaven luckadoo

heaven luckadoo

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  • frustrated

Posted 7 years ago

  • 2
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is this when you download an image from Photoshop.com?
Photo of Charlie D

Charlie D, Official Rep

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If this is on Mac OS X, and you are downloading images, be sure they are saved with the .JPG or other original extension. Otherwise, images might not display as expected.

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