Elements: How do I uninstall previous versions & deactivate?

  • 4
  • Question
  • Updated 1 year ago
  • Answered
  • (Edited)
I am a constant user of Adobe products (CS extended, photoshop El 9 & premier El 9) I have just DL Version 11 (I believe it was the FULL ver...dont know how to tell) and I want to Uninstall previous ver's 9 of Photo/Premier) Can I use Clean My Mac, Trash or ??? to uninstall safely?
Now, I want to transfer ownership to an adobe newbee of the previous versions..
so What is the proper procedure to DeActivate previous versions so there is NO conflict with new licensee.... I will not be using previous 9's.... anymore...
And how can I be sure that I DL FULL Version.... 2 different version do show up on my MacbookPro...in Applications folder so I assume FULL was DL.
Thanks, Joey
Photo of JOEY SUDYKA

JOEY SUDYKA

  • 13 Posts
  • 0 Reply Likes
  • thankful

Posted 6 years ago

  • 4
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14485 Posts
  • 1873 Reply Likes
First, you need to deactivate: http://helpx.adobe.com/x-productkb/po...

Next, you will want to use the uninstaller located in the Application folder: e.g.: "Uninstall Adobe Photoshop Elements 9"

Transfer an Adobe product license: http://kb2.adobe.com/cps/152/tn_15281...

Technically, you can't transfer previous versions if you've used them to upgrade:

http://helpx.adobe.com/x-productkb/po...

Once I've upgraded, can I use, sell, or transfer the previous versions of the software?

No. Purchasing an upgrade to your product extends your existing license to cover the new version of Adobe software. It does not provide you with two separate licenses for the old version and the new version. For example, if you upgrade from Adobe Acrobat 6 to Acrobat 7, you cannot sell Acrobat 6 to someone else.

If you purchase a new license, rather than upgrade your old software, you are permitted to transfer your old license. That is, as long as you did not purchase the original license with a volume licensing arrangement.
Photo of JOEY SUDYKA

JOEY SUDYKA

  • 13 Posts
  • 0 Reply Likes
I cannot find the uninstall for Adobe photoshop/premier El 9 ? How do you find it and I already uninstalled photoshop Elements 9 using Clean My Mac.... seemed to work OK.... but I would be safe (?) using the Adobe Uninstall??
Also, I am sure that with the new 11 Adobe serial #s that I have a new license for the products. Whats the difference between the 2 different DeActivation choices..... I chose the first one for safety to be sure my old version 9 would work.... Thanks for any help/comments.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14485 Posts
  • 1873 Reply Likes
Clean My Mac likely wiped out the uninstaller.

It's much safer to use the uninstaller than things like Clean My Mac which have no idea what files are associated with various applications.

If you purchased full versions of 11, you should have new licenses. If you purchased the upgrade version of 11, then you don't.

The two options are to deactivate and erase the serial from your system (what you'd use if want to permanently deactivate) or deactivate and leave the serial #, incase you want to just temporarily deactivate.
Photo of JOEY SUDYKA

JOEY SUDYKA

  • 13 Posts
  • 0 Reply Likes
Ok and thanks for the help, but if I could explain briefly:
I have the same on my travel macbook computer... Now do I have to DeActivate on my macbook as well, (never used at the same time...only when traveling) and I still cannot find the Adobe Uninstaller there.... "where is it" so I can uninstall both Adobe programs..... as "11" is working great so far.... no problems!
2) How can I Uninstall the Premier 9 off my office Mac since you suggested that Clean my Mac wiped the file?
I just want to keep the "11" programs working OK!

And I did purchase new licenses NOT upgrades (new serial numbers) for the photoshop/premier 11 s/w.
Photo of Cindy Ford

Cindy Ford

  • 1 Post
  • 0 Reply Likes
How do I deactivate my serial number on an old computer after I have already deleted Photoshop Elements 8 so activate it on my new computer?

This reply was created from a merged topic originally titled
Deactivating PhotoElements 8 after I've uninstalled.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14123 Posts
  • 1761 Reply Likes
http://helpx.adobe.com/x-productkb/po...

Essentially, you need to reinstall on the computer to deactivate, or if you don't have access to the computer, contact customer service. For more details see the FAQ section on the link above.
Photo of F W

F W

  • 2 Posts
  • 0 Reply Likes
I uninstalled element 12 without deactivate first. Now i re-installed it back but can not evoke the element 12 again on the same machine. when click or double click on the blue element icon, for two seconds it looks like doing something, then nothing happens. Going to the .exe location, click and nothing happens.

I can open the organizer. the grey icon. when try to lunch the "element workspace by clicking on ""editor" from this organizer window, it also tried for maybe 1 min, then nothing happens.

by the way, Meanwhile I tried to install element 12 on a new machine, failed too. these are the only two machines I tried or had installed the elements. both are laptops.
Photo of Lenore Ashton Kostenbauder

Lenore Ashton Kostenbauder

  • 1 Post
  • 0 Reply Likes
I have the same problem with PSE 14.  I uninstalled it incorrectly and now I can't reinstall it so I can uninstall it correctly.  It does the same thing, icon shows up for a second then disappears. Does the same for PSE Premium 14 and I didn't touch that.  HELP!