Unhandled exception at 0x000007F94700F572 (ig7icd64.dll) in Photoshop.exe

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  • Problem
  • Updated 4 years ago
In start photoshop application and creation new image with default configurations, show error alert with message after:

Unhandled exception at 0x000007F94700F572 (ig7icd64.dll) in Photoshop.exe: 0xC0000005: Access violation writing location 0x00000000F3610C40.

And close application.

But in other times not crashing

Description detail informations:
Version: Photoshop CC 2014
OS: Windows 8 64 bits
Equipament: Lenovo Ideapad (without code)
CPU: Intel Core i5-3317U @ 1.70GHz
GPU: Intel HD Graphics 4000
RAM: 4GB
Photo of Cristovao Andrade

Cristovao Andrade

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  • frustrated

Posted 4 years ago

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Photo of Chris Cox

Chris Cox

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That is a crash due to a bug in your Intel video card driver.
Go to Intel's website and update your video card driver software.