Express: unable to use "effect" apps on iphone 4 | Photoshop Family Customer Community

I have an iphone 4 and i downloaded the in app "effects" for $2.99 from my phone. Every time I try to use the app on my phone I get an error message when i try to sign in saying "Oops you missed some information please sign in from a computer" I did sign in from my computer and updated all of my information but I still can't sign into the account. I deleted the app and I think the purchase I made is no longer good either. UUUUGGGHHHH.....does anyone know how to fix this issue?

Maureen Titus

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frustrated

Posted 6 years ago

6 years ago

Atul Aggarwal, Employee

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If you have already made any in-app purchases, you can restore them by following the below steps.

1. Go to settings inside the PS Express application and select the Purchases section
2. At the bottom, there will be a 'Restore Purchase1 button. Tap on it.
3. If you are not already signed in ,it would ask you to sign in with the apple id with which the purchase was made earlier
4. Once done, the In app purchases would get enabled.

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