unable to upload photos

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Removing service category

when i click on choose files, nothing happens
Photo of Michael Flores

Michael Flores

  • 5 Posts
  • 0 Reply Likes

Posted 7 years ago

  • 1
Photo of Charlie D

Charlie D, Official Rep

  • 813 Posts
  • 84 Reply Likes
Official Response
So you are failing to upload directly to using your web browser, and not Elements Backup/sync? I heard there was a bug introduced by a recent Flash player release that has since been fixed by any update. Just as a simple first troubleshooting step, please try updating your Flash player:

If that doesn't help, I hope someone on the team can chime in to provide a closer look or answers for your problem.