Express: Unable to Save Pictures after Win 8.1 upgrade

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  • Problem
  • Updated 4 years ago
  • In Progress
  • (Edited)
Hello I am using the Adobe Photoshop Express, and i am having problems saving the picture, every time i want to save a picture to my device it says error, if I attempt a second time the app closes, this has only happened after the win 8.1 update.
Photo of Ed Amaya

Ed Amaya

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  • frustrated because I purchased the reduce noise upgrade

Posted 4 years ago

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Photo of Ian Parks

Ian Parks, Employee

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Hi Ed,
We would like to get some more details about this issue to look into it. Is the issue with the same picture each time, or have you tried multiple pictures? Did you install photoshop express after installing 8.1 or did it carry over from the previous version? has the app updated since you upgraded the OS to 8.1? We are eager to help solve the issue, thanks for bringing it to our attention.

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Amit Kumar Gupta, Employee

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Hi Ed, Do you still see the problem? Reinstall PS express on Win 8.1. I hope that will solve the issue.