Lightroom: Unable to read card or import pics on a Mac

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  • Updated 6 years ago
  • (Edited)
I have an i5 Mac and LR3. I have been using them for a few months now with no issues as at all. As of this past week I have been unable to upload/import any pics at all from my SD cards. Either from the built in SD slot on the side, or my card reader into the usb slot in the back. I have been reading posts for the past 2-3 hours and have not come across a solution. Becoming increasingly aware that I will not be able to read them all.
All 6 of my SD cards are now full and my editing time frame is becoming overwhelming. I am in need of some serious help. Given how much complaining I have come across in the past 2-3 hours I would hope that Adobe would have come up with a step by step set of instructions by now to troubleshoot these problems. Is there a 'Light' at the end of the tunnel. (sorry, I couldn't help that one.) :-p
Ok guys, I loved this product until the ungliness reared it's head.. Can you help a guy out?
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Jessie Ingle

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  • frustrated

Posted 7 years ago

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Howard Pinsky, Champion

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Jessie.

When you plug the card into your iMac, does is the card recognized by the computer? Does it show up in Finder?

Most SD cards have a 'switch' on the card which locks it. Check to make sure it's not locked.

Let us know if it shows up in Finder at all. We'll go from there.
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Jessie Ingle

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Yes! And thank you Howard very much for recognizing and replying. LR responds, the images come up, but the import always winds up with unable to read. I tried the lock on the cards.. it didn't change the outcome. What exactly is 'Finder.'
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Jessie Ingle

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Here.. two snap shots, via iPhone, of the process....
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Jessie Ingle

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Howard Pinsky, Champion

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Give this a shot: Preferences > File Handling > Camera Raw Cache settings and "Purge Cache."
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Jessie Ingle

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There is no 'File handling' in 'System preferences'. And Finder cannot find 'File handling', or anything else for that matter in the Macintosh HD. Your suggestion was for a Mac, correct?
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Jessie Ingle

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And yes, the card does show up in Finder.
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Howard Pinsky, Champion

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Sorry, not in System Preferences. We're looking for the Preferences in Lightroom itself. When in Lightroom:

Click on Lightroom at the top left > Preferences > File Handling > Camera Raw Cache settings and "Purge Cache."
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Jessie Ingle

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There is no top left click.
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Howard Pinsky, Champion

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When you're in Lightroom, at the top left hand corner of your screen, you'll see the word "Lightroom".

Click on Lightroom.
Click on Preferences.
Go to File Handling.
At the bottom right, click on Purge Cache.

Try importing again.
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Jessie Ingle

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Unless there is something fundamentally wrong, nothing happens when I click on the 'LR' icon....
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Howard Pinsky, Champion

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You're not looking for an icon. You're looking for the word "Lightroom". It's a menu at the top left of your screen.
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Jessie Ingle

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Awe jesus... I didn't have LR full screened.... I see it..
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Jessie Ingle

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One sec, man.. haha.. sorry about that.. didn't figure that would have made a difference. :-p
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Jessie Ingle

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No sir... it didn't work
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Howard Pinsky, Champion

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Just out of curiosity, are you running the latest version of Lightroom? Try running the update from this page: http://www.adobe.com/downloads/updates/
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Jessie Ingle

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Downloaded it... the LR import just took a little longer to say the same thing. :-(
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TK

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Jessie, I would suggest that you copy the files from each card to a dedicated folder (e.g., "Card1", "Card2", etc.) on your hard disk. Do not use Lightroom for this, just your Macintosh (i.e., the "Finder"). If you don't know how to do this, try to get help. I think it is important that we eliminate card and/or card reader problems this way.

Next, I'd try to see if the copied files are intact. Try to use a previewer for them. If they are JPGs, Finder should be able to show them directly. If they are RAWs, try to find some previewer. On Windows, I'd use Faststone or Picasa Photo Viewer.

If you can look at all files this way, we eliminated card reading problems and cornered Lightroom as the culprit.

If the latter applies, try to create a new catalog (using the "File" menu from Lightroom). Try to import the images from the hard disk into this new, clean catalog. If this works then we cornered the issue to a problem with your existing catalog into which you are trying to import the images.

If you get to this stage (hooray), we can then see what to do about your current catalog. If you don't get this far, let us know where things go wrong along the way.
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Harvey Sapir

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Have the exact same issue with EOS 7D, RAW files, using a Sandisk card reader.
Importing using Copy and Convert to DNG, running LR4.1
The problem is intermittent, some images are imported, some are not.
Had no problem importing using Canon standard utility.
Did a LR copy/convert on the same files after Canon utility import.
LR succeeded with some images, some images not.
Could be an issue with DNG convert, not with import?
Error message same as in screenshot above.
Posted on several logs here, no feedback up till now.
Working with catalog converted from LR3.6 catalog.
Purge cache done several times.
Can I start with a fresh catalog, then import the old catalog into the new catalog?
Will it help?
Exactly how should it be done?
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Harvey Sapir

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By the way - forgot to add
I've been a user of LR since LR1, never had this issue before LR4
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Benjamin Warde, Employee

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Hi Harvey,

I am not able to reproduce this problem. I would suggest some experimentation. If you copy the photos off the card and onto your hard drive using Finder, or Windows Explorer, and then import into Lightroom, do you still have the same problem? If (when importing off the hard drive) you import using "Add" rather than "Copy as DNG" do you still have the same problem?
Also probably wouldn't hurt to throw out your Lightroom preferences, which is often a trouble shooting panacea. Location of preference files is described here:
http://helpx.adobe.com/lightroom/kb/p...

Thanks,
Ben