Photoshop Elements: Unable to open files saved as JPEG (PSE 10)

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
  • (Edited)
Unable to access photos after editing in Photoshop 10, and saving as JPEG. The saved photo shows icon of broken file. Says it's in wrong format. Can you help?
Photo of Marilyn Gibson Linton

Marilyn Gibson Linton

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Posted 7 years ago

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Photo of Brett N

Brett N, Official Rep

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Are you saving the files with a dot (.) in the name? If so, it could be superseding the file extension, so that the computer treats it like a different file type. Could you attach one of these files to a post here?
Photo of Marilyn Gibson Linton

Marilyn Gibson Linton

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Thanks, Brett, I was using dots in the name of the files. So I chose to rename the files, while this didn't correct the problem with the broken files, it did render my newly edited files good. Not using the dots in the name and saving as jpg, works!! Thanks for your help!
Photo of Brett N

Brett N, Official Rep

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Hmmm... I wonder why this didn't also fix the broken files.... If you could send one to me, I could take a look. Send it to bnemecek[AT]Adobe[DOT]com